Field Operations Specialist

MLTC – Field Operations Specialist (Immediate Opportunity)

Location: Bronx, NY (4 days field visit and 1 day office)

Compensation: $24.03 – $26.44 per hour

Job Type: Full Time

Job Description

A Managed Long Term Care (MLTC) program is seeking a Field Operations Specialist to support care management teams through in-home visits, service coordination, and administrative support. This role plays a key part in ensuring older adults and individuals with disabilities receive timely, high-quality services that help them remain safely in their homes.

Key Responsibilities

• Travel to members’ homes to conduct in-home care management visits.
• Communicate effectively with members, caregivers, and both clinical and non-clinical care team staff.
• Document all interactions accurately using the electronic medical record system.
• Schedule care management visits promptly and efficiently.
• Submit travel reimbursement requests accurately and on time.
• Review reports and manage assigned visit queues to ensure timely outreach and scheduling.

Qualifications

• High School Diploma or GED required; BA/BS preferred.
• 2–3 years of experience in managed care, home care, or a related healthcare setting.
• Valid NYS driver’s license and ability to travel for home visits.
• Must be able to read, write, and speak English; bilingual in Spanish required.
• Proficiency in MS Office.
• Strong customer service skills and the ability to respond to inquiries from members, regulatory agencies, or community partners.

Compensation & Benefits

• Hourly pay: $24.03 – $26.44
• Comprehensive benefits, including health insurance, retirement plans, paid time off, and professional development opportunities.

Call to Action

If you are compassionate, organized, and motivated to support vulnerable populations in a field-based role, apply today and make a meaningful impact in MLTC care delivery!