What are the responsibilities and job description for the Bilingual Customer Service Representative position at Pride Health?
Job Title: Bilingual Call Center Representative
Schedule: Monday – Friday, 11:00 AM – 7:00 PM, and occasional Saturdays (8:00 AM – 4:00 PM)
Location: New York, New York
Employment Type: Full-time
Position Summary
We are seeking a Bilingual Call Center Representative to join our team and provide exceptional customer service and support to our clients. The ideal candidate will be fluent in English and Spanish, have strong communication skills, and have the ability to handle inbound and outbound calls professionally and efficiently.
Responsibilities
- Answer inbound calls and respond to customer inquiries in both English and [Spanish/Other Language]
- Assist callers with questions regarding services, appointments, or account information
- Document all customer interactions accurately in the system
- Make outbound calls for follow-ups, confirmations, or reminders as needed
- Escalate complex issues to the appropriate department or supervisor
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Adhere to call center protocols and meet performance metrics (call handling, response time, quality standards)
- Support team operations during high call volumes and assist with special projects when required
Qualifications
- High school diploma or equivalent required; some college preferred
- Fluent in English and [Spanish/Other Language] (verbal and written)
- Minimum of 2 years of call center experience REQUIRED
- Strong communication, problem-solving, and computer navigation skills
- Ability to work independently and as part of a team
- Must be available to work 11:00 AM – 7:00 PM, Monday through Friday, and some Saturdays (8:00 AM – 4:00 PM)
Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Salary : $35