Customer Service Associate

Work Schedule: Full Time. Schedule generally M-F, flexible but must be in daily. Saturdays may be assigned based upon business needs.

Reports to: Local Operations Manager

Position Summary: The Customer Service Associate handles delivery routing, dispatching, routine clerical work, answers phones, files, and handles data entry. Supports the work of the managers as assigned.

• Follows all processes as communicated by the Corporate office.
• Responsible for handling routine clerical work relative to the overall general office operation.
• Handles morning duties including routing.
• Assists with Morning employee check in and load out.
• Maintains systems/software as needed or directed.
• Responsible for daily and/or routine review of delivery numbers as directed.
• Answers phones, handles/routes calls.
• Responsible for driver/delivery dispatch, including monitor and instruction of customer delivery app. Helps ensure customer requirements are met by driver team.
• Handles paperwork filing.
• Handles daily data entry.
• Handles customer inquiries, resolves or directs as needed.
• Handles customer communication process including but not limited to inbound calls, outbound time frame calls, and delivery scheduling.
• Monitors local office email and communication and direct or resolves as needed.
• Responsible for daily driver settlement and verifies route pay asneeded.
• Reviews daily completed customer BOL and advises management of needed follow up.
• Monitors unscheduled orders and customer communication.
• Creates daily work order and delivery paperwork.
• Maintains open order report to ensure compliance.
• Creates delivery BOL for customers as requested.
• Reviews completed routes daily to understand any incomplete orders that will need to be controlled going forward.
• Coordinates and assists with receiving, and reporting inbound information to appropriate associates.
• All other duties as assigned.
Competencies:
• Must be a quick learner, able to learn new software programs quickly.
• Must be a selfstarter, selfmotivated to learn more and expand skillset.
• Must have good communication skills with the ability to communicate with customers, managers, and employees on all levels.
• Must have the ability to prioritize and be aware of things need to be done.
• Must have the ability to perform all tasks listed in the job description.
• Must have a math aptitude.
Work Environment and Physical Demands:
• While performing the duties of this job, the employee is regularly required to talk, hear, and read. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms forward and overhead.
• Must be able to bend, stoop, lift, push, pull, climb stairs, stand, sit, reach.
Travel:

Travel is minimal. There may be some out-of-area and/or overnight travel work offered at other locations, but not required.

Required Experience:
• High School diploma or equivalent required. Associates preferred.
• 2 years in Microsoft Office, excel, google docs.
• Basic bookkeeping knowledge helpful.
• 1 years customer service.
• 1 years in call center or office setting.
• 2 years in delivery or logistics setting
• Able to quickly learn new software applications. Must be computer literate.
• Previous experience in administrative support role.
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.