What are the responsibilities and job description for the Service BDC Agent – No Experience Needed – Up to $55k + Training (Pride Motor Group) position at Pride Chevrolet?
Service BDC Agent - Pride Motor Group (Lynn, MA)
Up to $55,000 Annually | Hourly Pay Bonus | No Experience Needed - We Train
Pride Motor Group is a long-standing, family-owned automotive group serving the North Shore community with Chevrolet, Kia, and used-vehicle operations. As we continue to grow, we are seeking a friendly, dependable, and motivated Service BDC Agent to join our customer-focused team.
If you enjoy helping people, communicating clearly, staying organized, and working in a supportive environment, this is a strong opportunity to build a rewarding career — even without previous automotive experience.
Position Overview
As a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience.
We provide complete training.
What You’ll Do
Customer Interaction & Communication
Answer inbound service calls promptly and professionally
Make friendly, outbound follow-ups for maintenance, recalls, and customer satisfaction
Build rapport through warm, confident, and clear communication
Appointment Coordination
Schedule service visits accurately in the CRM
Confirm appointment details, transportation needs, and expectations
Provide advisors with complete and accurate customer notes
Follow-Up & Service Retention
Contact customers after their visit to ensure satisfaction
Maintain consistent outreach for overdue maintenance and declined services
Support the dealership’s mission to deliver an exceptional service experience
Organization & Data Accuracy
Document each customer interaction thoroughly
Stay disciplined in daily follow-up routines
Keep communication records organized and complete
Who Thrives in This Role
We hire for attitude and personality, not automotive experience. The ideal candidate is:
Warm & Personable
Enjoys talking with people and making them feel valued.
Patient & Steady
Calm under pressure, comfortable with routine, and consistent in day-to-day activity.
Organized & Reliable
Takes pride in accuracy, follow-through, and dependable performance.
Positive & Coachable
Open to learning, receptive to coaching, and eager to grow within a structured system.
Energetic on the Phone
Communicates with clarity, empathy, and an upbeat tone.
Compensation & Benefits
Up to $55,000 annually (Hourly Pay Monthly Bonus)
Full training provided
Advancement opportunities within a respected, community-focused dealership group
Supportive, team-oriented culture
Benefits package (can be listed if you'd like them included)
Why Join Pride Auto Group?
Pride is a trusted, community-minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention, and our team members value the stability, support, and long-term opportunities that come with being part of a family-owned organization. You’ll work in a positive environment where consistent communication and customer care truly make an impact.
How to Apply
If you’re looking for a stable, people-focused role with meaningful growth potential — and a team that truly values your contribution — we’d like to meet you.
Apply today and build your career with Pride Motor Group.
Up to $55,000 Annually | Hourly Pay Bonus | No Experience Needed - We Train
Pride Motor Group is a long-standing, family-owned automotive group serving the North Shore community with Chevrolet, Kia, and used-vehicle operations. As we continue to grow, we are seeking a friendly, dependable, and motivated Service BDC Agent to join our customer-focused team.
If you enjoy helping people, communicating clearly, staying organized, and working in a supportive environment, this is a strong opportunity to build a rewarding career — even without previous automotive experience.
Position Overview
As a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience.
We provide complete training.
What You’ll Do
Customer Interaction & Communication
Answer inbound service calls promptly and professionally
Make friendly, outbound follow-ups for maintenance, recalls, and customer satisfaction
Build rapport through warm, confident, and clear communication
Appointment Coordination
Schedule service visits accurately in the CRM
Confirm appointment details, transportation needs, and expectations
Provide advisors with complete and accurate customer notes
Follow-Up & Service Retention
Contact customers after their visit to ensure satisfaction
Maintain consistent outreach for overdue maintenance and declined services
Support the dealership’s mission to deliver an exceptional service experience
Organization & Data Accuracy
Document each customer interaction thoroughly
Stay disciplined in daily follow-up routines
Keep communication records organized and complete
Who Thrives in This Role
We hire for attitude and personality, not automotive experience. The ideal candidate is:
Warm & Personable
Enjoys talking with people and making them feel valued.
Patient & Steady
Calm under pressure, comfortable with routine, and consistent in day-to-day activity.
Organized & Reliable
Takes pride in accuracy, follow-through, and dependable performance.
Positive & Coachable
Open to learning, receptive to coaching, and eager to grow within a structured system.
Energetic on the Phone
Communicates with clarity, empathy, and an upbeat tone.
Compensation & Benefits
Up to $55,000 annually (Hourly Pay Monthly Bonus)
Full training provided
Advancement opportunities within a respected, community-focused dealership group
Supportive, team-oriented culture
Benefits package (can be listed if you'd like them included)
Why Join Pride Auto Group?
Pride is a trusted, community-minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention, and our team members value the stability, support, and long-term opportunities that come with being part of a family-owned organization. You’ll work in a positive environment where consistent communication and customer care truly make an impact.
How to Apply
If you’re looking for a stable, people-focused role with meaningful growth potential — and a team that truly values your contribution — we’d like to meet you.
Apply today and build your career with Pride Motor Group.
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