Service warranty Clerk

Job Description:

Duties and Responsibilities:

• Process warranty claims in a timely manner for each franchise or distributor.
• Ensure proper documentation of all warranty paperwork.
• Verify criteria required by the factory or distributor.
• Reconcile all warranty receivables with payments through the accounting schedule.
• Post credits on the computer system.
• Resubmit rejected claims promptly or receive authorization to write them off.
• Follow up on outstanding claim payments.
• Track warranty parts by tagging them with repair order numbers, dates of replacement, and disposal dates.
• Arrange for parts to be shipped to the factory or distributor or scrapped.
• Maintain all service records as required by the warrantor.
• Stay informed of factory recalls and bulletins.
• Assist with body shop warranty claims as needed.
• Support cashier and telephone duties as needed.
• Complete other clerical tasks as directed.
• Perform other duties assigned by the Fixed Operations Manager or Controller.

Requirements:

Qualifications:

• To perform this job successfully, an individual must meet the essential requirements.
• The listed qualifications are representative of the knowledge, skills, and abilities required.
• Reasonable accommodations may be made for individuals with disabilities.

Education and/or Experience:

• Must have at least 2 years of prior experience.
• Familiarity with submitting warranty claims, booking technical hours, and posting warranty credit notes.
• Ability to reconcile warranting schedules and provide detailed notes.
• High school diploma or equivalent education.

Working Conditions:

• Temperature-controlled office environment.