Night Auditor

Description

The Night Auditor is responsible for accurate financial reporting and exceptional guest service during overnight shifts. As the bridge between accounting and hospitality, you’ll balance accounts and handle front desk duties with precision. This role requires attention to detail, customer focus, and a dependable mindset.

Responsibilities & Duties

• Perform nightly audits of hotel financial transactions and reconcile accounts.
• Process guest check-ins and check-outs during overnight shifts.
• Collaborate with housekeeping and maintenance teams to address guest needs.
• Generate daily financial reports and resolve discrepancies.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Maintain accurate records of transactions and guest interactions.
• Ensure compliance with hotel policies and safety protocols.
• Align auditing and service tasks with hotel operational goals.
• Communicate shift updates and issues to daytime management.
• Answer phones, make reservations, and update guest information in the system.
• Send daily reports to Leadership, GM, AGM, and DOS.
• Clean lobby and Breakfast area.
• Perform other duties as assigned.
  
  

Requirements

Skills/Abilities and Knowledge

• Excellent communication skills
• Detail-oriented
• Ability to multitask in a fast-paced environment
• Professional demeanor
• Strong customer service skills
  
  

Education (level and type)

• High school diploma or equivalent preferred
  
  

Required Work Experience

• Previous hotel-related experience preferred
  
  

Certifications and/or Licenses

• Valid driver license legally allowing driving for work purposes during working hours
• Valid automobile insurance when operating a vehicle for business purposes
  
  

Continuing Education Courses

• Hospitality or customer service training recommended
  
  

Working Conditions

• Must be able to work nights, weekends, and holidays
• Fast-paced environment with frequent guest interaction
• In-person, regular, predictable attendance is essential to the position
  
  

Physical Requirements

• Ability to sit and work at a computer for extended periods of time while completing night audit reports and reconciliation
• Ability to stand and walk for extended periods while covering front desk duties and assisting guests
• Ability to alternate between sitting and standing throughout the shift as operational needs require
• Occasional lifting, carrying, pushing, or pulling of items such as packages, guest amenities, or office supplies, generally not to exceed 25 pounds
• Manual dexterity sufficient to operate computers, telephones, printers, credit card terminals, key systems, and other front desk equipment
• Visual ability to read computer screens, reports, financial documents, and reservation systems
• Auditory and verbal ability to communicate clearly with guests, emergency services, and management, in person and by telephone
• Ability to move throughout the hotel, including guest floors and back-of-house areas, to respond to guest needs or safety issues
• Ability to work overnight shifts, including weekends and holidays, and remain alert during late-night hours