What are the responsibilities and job description for the PARTS AND ACCESSORIES position at PRICE AUTOMOTIVE GROUP?
MARINE PARTS AND ACCESSORIES POSITIONS AVAILABLE!!
Accessories/Parts Associates work directly with customers, assisting with locating parts and accessories, while providing outstanding customer service!
Accessories
- Provide prompt and professional customer service in a courteous manner at all times to customers who walk-in or call in for assistance
- Promptly answer incoming calls and direct calls to the correct person
- Assist customers with obtaining boat registrations and fishing licenses in compliance with state guidelines
- Confirm customers may have access to storage lot according to company guidelines. Grant access to customer when guidelines are met
- Collect payments and maintain an accurate cash drawer at all times
- Ensure that counters and storage areas remain neat and uncluttered at all times
- Escalate customer complaints according to customer policy
- As needed assist with putting stock away in Accessories Store
Parts/Service Counter
- Provide prompt and professional customer service in a courteous manner at all times to customers who walk-in or call in for assistance
- Act as first level contact to clarify and attempt to correct customer dissatisfactions and to recognize when to elevate to the next level of management
- Ensure all calls are addressed and the counter is staffed prior to leaving
- Prepare work orders for customers ensuring accurate, detailed and legible information is on the work order
- Review work order throughout work order lifecycle to ensure thoroughness of information and correct status
- Log all conversations when a customer calls for status updates or general questions
- Coordinate customer repairs and pick-ups
- Collect payments and maintain an accurate cash drawer at all times
- Inspect all boats and document any damage when customers arrives for drop off.
- Keep the Parts/Service Supervisor updated of any customer complaints or delays in work orders
- Ensure that counters, parts bins and storage areas remain neat and uncluttered at all times
- Maintain properly stocked showroom shelves and displays at all times
- Immediately report inventory discrepancies to Parts/Service Supervisor
- Escalate customer complaints according to Service Complaint/Billing Issue flowchart
WHY CHOOSE PRICE?
- Work/Life Balance
- Excellent Benefits Package including Medical, Dental, Vision, FSA, HSA
- Company Paid Short Term Disability
- Company Paid Life Insurance
- 401(k)
- Personal Time Off
- Associate Discount Program
- Discounts on parts, service, and vehicle purchases for you and your immediate family
- Associate Referral Program - Refer a friend who becomes a part of our team and receive a bonus!
- Company Team Building Events
- FUN GIVEAWAYS