Lead ServiceNow Engineer

Position Title: Lead ServiceNow Engineer

My name is Bill Stevens, and I have a new six month plus contract to hire Lead ServiceNow Engineer opportunity available for a major firm with offices located in Midtown, Manhattan, Holmdel, New Jersey, Bethlehem, Pennsylvania and Stamford, Connecticut that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The forty-hour work week schedule will be hybrid, three days a week in either of the firm’s offices closest to the candidate’s residence and two days remote. This will not be a full remote role.

This position pays $110.00 per hour on a w-2 hourly basis or $125.00 per hour on a Corp basis. The Corp rate is for independent contractors only and not third-party firms. No Visa entanglements and no H1-B holding company submittals.

This is a senior level role designed for a ServiceNow Risk Management expert who not only delivers high quality solutions but also maintains strong awareness of ServiceNow’s product roadmap, upcoming IRM capabilities, and industry best practices. The individual will actively engage with ServiceNow product teams, stay ahead of platform innovations, and help the organization assess how emerging features can strengthen our ERM capabilities.

The ideal candidate will partner closely with business stakeholders, ServiceNow platform engineering, enterprise architecture, data teams, and risk domain leaders to shape the evolution of our risk technology ecosystem.

The position reports to the firms Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering, maintaining, and advancing the organizations risk management applications on ServiceNow. You will drive improvements in configuration standards, system reliability, performance, and automation. You serve as a mentor to junior engineers and collaborate closely with other technology teams to ensure platform scalability and alignment to organizations architecture and data standards.

Responsibilities for this role:

Run (Operations & Stability):

Lead day-to-day technical support for IRM, BCM, and TPRM applications in production

Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs

Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data

Maintain shared dashboards and reporting data sources used by business stakeholders

Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM

Change (Enhancements, Design and Development):

Partner with business product owners to convert requirements into high quality technical designs aligned to OOTB best practices.

Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.

Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.

Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).

Contribute to reusable components, coding standards, and configuration governance for the IRM domain.

Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for the firm.

Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge.

Product & Strategic Engagement:

Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.

Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.

Build working relationships with ServiceNow product managers and solution architects to advocate for the firms’ needs.

Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.

Provide thought leadership on how ServiceNow IRM can advance the firms’ risk management maturity.

Help shape long term technology strategy for ERM, BCM, and TPRM solutions

Qualifications for this role:

10 years of experience configuring and integrating enterprise SaaS platforms.

5 years of hands-on ServiceNow development or advanced administration

Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript

Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.

Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams

Proven experience creating reports and dashboards for business stakeholders

Ability to work with business leaders and convert requirements into scalable technical designs

Strong communication skills and comfort working across technical and business teams

Strong understanding of data governance, performance tuning, and system security.

Experience leading technical troubleshooting and platform improvement initiatives.

Strong communication, stakeholder partnership, and mentoring skills.

Bias for automation, simplification, and continuous improvement.

Nice to Have:

ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CISBCM, CISTPRM, or other relevant certifications.

Experience with scoped applications, CI/CD pipelines, and update set management.

Familiarity with risk, compliance, continuity, or third-party risk methodologies.

Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs

Experience with integrations using REST, SOAP, or Integration Hub spokes

Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM

Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions.

Regards

Bill Stevens

Senior Technical Recruiter

PRI Technology

Denville, New Jersey 07834

P: 973-732-5454 x21

P: 973-354-2799

Bill.Stevens@PRITechnology.com