HR Shared Services Specialist/Generalist

HR Shared Services/HR Generalist

Contract

Location: Frisco, TX - Fully Onsite. Local Candidates only

This role is not eligible for employment-based immigration sponsorship. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Key Responsibilities

• Manage centralized HR processes, including onboarding, leave of absence administration, employee data management, tuition reimbursement, and other employee lifecycle activities.
• Support the ongoing development and improvement of HR service delivery processes.
• Identify opportunities to simplify workflows, improve efficiency, and introduce automation where appropriate.
• Serve as a resource for employees seeking assistance with HR-related questions, including benefits, wellness programs, time off, leaves of absence, company policies, employee information, and other HR programs.
• Resolve employee inquiries and concerns in a timely and professional manner.
• Guide employees toward available resources and self-service tools, escalating more complex matters to Tier 2 support when necessary.
• Collaborate with the Concierge Services team to ensure a consistent and positive employee experience.
• Monitor and manage employee requests received through shared mailboxes and HR ticketing systems.
• Assess, prioritize, and route inquiries to the appropriate teams while ensuring compliance with established service-level agreements (SLAs).
• Analyze recurring inquiries and service trends to identify areas for improvement.
• Recommend solutions and action plans to address common employee concerns and improve service delivery.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least 5 years of Human Resources experience supporting employee lifecycle processes.
• Experience with onboarding and leave of absence administration is preferred.
• Background in centralized HR service delivery, shared services, or a comparable HR support environment.
• Experience using ticket management systems to organize requests, monitor service trends, and identify opportunities for improvement.
• Strong adaptability and flexibility, with the ability to work effectively in a fast-paced, changing environment.

For a complete and detailed Position Description - Please Apply with Resume