Director of Billing, A/R

Job Functions:

• Lead, manage, and mentor a team responsible for billing operations, AR management, and cash application.
• Collaborate across departments—operations, customer service, IT, and sales—to align revenue processes with business goals.
• Define and monitor key performance indicators (KPIs) such as DSO, billing accuracy, cycle time and cash application match rates.
• Oversee timely and accurate billing for residential, commercial, roll-off, and municipal accounts.
• Ensure invoices reflect proper service levels, pricing, and contract terms.
• Standardize and automate billing processes to reduce errors and improve scalability.
• Enforce and improve controls where necessary to ensure completeness and accuracy.
• Create or leverage system capabilities to improve operational efficiencies.
• Manage collections and customer outreach to ensure timely payments.
• Oversee credit and collection policies and procedures.
• Reduce aging receivables while maintaining strong customer relationships.
• Manage Collections Strategy system modules for both task creation and prioritization.
• Ensure accurate and timely posting of all customer payments from multiple sources including lockbox, ACH, credit card, and wire.
• Address unapplied and misapplied cash quickly to keep accounts clean and accurate.
• Support monthly close with reconciliation of AR sub-ledger to general ledger.
• Lead business process improvement initiatives across billing and receivables to optimize workflow, reduce manual effort, and support growth.
• Partner with IT and external vendors to evaluate, implement, and enhance financial systems (e.g., ERP, billing platforms, and AR automation tools).
• Serve as project lead or stakeholder on cross-functional technology initiatives impacting the revenue cycle.

Requirements

• Bachelor's degree in Finance, Business, or related field
• 10 years of progressive experience in financial operations with a focus on billing and AR; 5 years in leadership capacity.
• Proven success leading process improvement and systems implementation projects.
• Experience in the solid waste, utilities, or route-based services industry is a plus.
• Strong leadership and team-building abilities.
• Expertise in route-based or subscription billing models and customer account structures.
• Proficiency with billing and financial systems (Tower, Billtrust, D365), Excel, and reporting tools.
• Strong project management and change management skills.
• Excellent problem-solving, communication, and cross-functional collaboration capabilities.