What are the responsibilities and job description for the Dispatcher position at PRH?
Pack Rat Hauling is seeking a highly organized and detail-oriented Dispatcher to join our team at our Leesburg office. This role is essential to the daily coordination of our field operations, ensuring timely and efficient service to our customers.
The ideal candidate is calm under pressure, excels in logistics and communication, and has previous dispatch experience—particularly in waste management, logistics, or service-based industries.
Key ResponsibilitiesSchedule and dispatch drivers, work crews, vehicles, and equipment to appropriate locations based on schedules, customer requests, or real-time needs.
Use phones, dispatch software, and GPS tools to communicate with drivers and field personnel.
Monitor job progress and make real-time adjustments to routes or assignments as needed.
Collaborate with supervisors and field staff to resolve issues and keep schedules on track.
Maintain clear and organized records including:
Daily schedules and work orders
Completed work logs and service documentation
Customer requests and complaints
Equipment and inventory tracking
Coordinate last-minute service requests or changes with efficiency and professionalism.
Relay accurate information between teams in a fast-paced environment.
Handle clerical tasks related to dispatching including documentation, recordkeeping, and system updates.
High School Diploma or equivalent
Proven experience in a dispatching role is required
Strong knowledge of local geography and traffic patterns in Northern Virginia
Excellent communication skills—both written and verbal
Comfortable with technology and dispatching tools/software
Strong problem-solving and multitasking abilities
Ability to remain calm and organized under pressure
Experience with scheduling, logistics, or route planning is preferred
Competitive salary based on experience.
About Pack Rat Hauling:
Pack Rat Hauling is the number one junk removal, cleanouts and dumpster rental services that serves Northern Virginia including areas such as Leesburg, Reston, Bluemont, Purcellville, Round Hill, Winchester, and more. Pack Rat Hauling offers a full line of residential junk removal, commercial junk hauling, demolition, property cleanup, recycling general labor services, and a variety of different sized dumpster rentals.
Pack Rat Hauling benefits include:
Paid Vacation/Sick Days
Health Insurance Options
401K Retirement