Care Manager Associate

About Us:

Prevounce is a leader in remote care management, revolutionizing healthcare delivery to improve patient outcomes and lower costs. Founded by a multidisciplinary team of physicians, practice managers, and attorneys, our proprietary software, smart devices, and highly integrated services deliver an efficient, patient-focused, and fully compliant user experience for our partners and clients. We are rapidly growing and expanding our impact across the healthcare landscape.

The Opportunity:
We are seeking dedicated and compassionate Bilingual (Spanish) Care Managers to join our growing team. This is an exciting time to contribute to a company at the forefront of remote care, where your work directly impacts patient engagement and improves health outcomes. As a Care Manager, you will serve as a vital advocate for our patients, utilizing your clinical insight and communication skills to make a real difference.

Work Location:
This position offers flexibility and may be remote, in-person, or hybrid, depending on business needs, role alignment, and candidate location.

The Role:

We are looking for a dedicated care managers who can be a compassionate communicators and advocates for our patients. Clinical work as an LPN, RN, LSCW, LSW, MA, or EMT is appreciated. As we grow at this exciting time, we are searching for qualified candidates, who are excited about improving patient engagement and increasing better outcomes. The Care Manager role will be responsible for patient communication and outreach programs, as well as reading and reviewing patients’ vitals data. This position will also have interactions with the client and patients’ clinical staff. This role will work closely with Prevounce’s care team and will report directly to the Director of Care Management.

Responsibilities:

• Proactively conduct inbound and outbound calls, serving as a compassionate communicator and advocate for patients and their families.
• Build strong rapport and maintain lasting relationships with a dedicated patient panel.
• Identify and address barriers to care, well-being, environmental factors, and social determinants of health.
• Proactively educate patients on improving quality of care and self-management skills.
• Read, monitor, and report to Physicians (via escalation protocols) vital signs and health data.
• Accurately input and maintain comprehensive patient records, ensuring compliance and reporting requirements are met.
• Adhere strictly to patient chronic condition care plans and disease-specific protocols as defined per clinic and patient cohort.
• Follow client-specific guidelines and notification preferences for reporting patient updates and abnormal results to provider teams.
• Collaborate with the care team to optimize outreach efficiency and enhance patient interactions.
• Ensure strict adherence to all HIPAA regulations and healthcare laws (local, state, federal).

Skills:

• Exceptional Communication: Proven ability to communicate complex information clearly and empathetically with patients, families, and clinical staff.
• Bilingual: Ability to comfortably and competently speak with and educate patients about their conditions in Spanish.
• Patient Advocacy: Demonstrated patience, empathy, and a nuanced understanding of patient engagement, particularly with chronic conditions.
• Clinical Acumen: Strong understanding of chronic conditions and the ability to follow and implement care plans.
• Technical Proficiency: Experience with Electronic Health Records (EHRs) and a willingness to quickly learn new software and technology tools.
• Organizational & Time Management: Excellent organizational skills and efficient time management to handle a dedicated patient panel.
• Healthcare System Knowledge: Clear understanding of the U.S. healthcare system, including physician practice workflows and operations.
• Team Collaboration: A collaborative spirit with a strong commitment to team participation and shared goals.

Education and Requirements:

• Fluent in Spanish
• A minimum of 3 years of experience in a healthcare setting, or at least with 1 year(s) experience in case management, care coordination, or remote patient monitoring is preferred.
• Previous clinical work as a LPN, MA, EMT is preferred
• Any training or education in Nursing, Social Work, Hospital Administration, or another directly related clinical field is appreciated
• Call center communication work with patients work experience is preferred
• Previous Experience at a physician group or provider is appreciated

Compliance:

This position requires full compliance with all applicable healthcare laws and statutes (local, state, and federal) and Prevounce Health policies and procedures. The Care Manager must respect clients and their patients by recognizing their rights, maintaining confidentiality, and working tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Prevounce Health’s Mission Statement and Core Values.

Prevounce is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, sexual orientation, military status, marital status, domestic violence victim status, arrest or conviction record, or predisposing genetic characteristics.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Care Management: 1 year (Required)
• Healthcare: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $20 - $25