What are the responsibilities and job description for the Service Coordinator/Service Scheduler/Service Writer Team Lead position at Prevost-Volvo Bus?
Service Coordinator/Service Scheduler/Service Writer Team Lead
Work for VOLVO Bus
** Benefits and Vacation starting day one!
** 1st Shift Monday to Friday – 7:00am-3:30pm
Job Summary
The Service Coordinator communicates with customers and the shop. Prevost is looking for someone in the auto/truck repair industry that can efficiently schedule shop repairs and speak to customers about issues and costs. If you prioritize customer satisfaction, timeliness, and strong communication skills, you will be an ideal candidate.
Core Responsibilities
- Welcome customers or respond to customer phone requests
- Finalize work order processing and invoicing
- Distribute and keep technical information up-to-date
- Train co-workers on various aspects of their work responsibilities or expertise, as requested
- Handle a high volume of calls
- Process work orders
- Close repair orders
- Coordinate for repair estimates with Technicians and Managers
Required Competencies
- Safeguard organizational and personal information confidentiality
- Respect the policies, rules and values of the company
- Contribute to the attainment of company objectives through efficient use of resources
- Foster teamwork and improved communications between sectors
- Develop personal professional skills
- Act as a worthy representative of Prevost
Minimum Education Required
- HS diploma or GED Preferred
- One year vocational training or two years in the automotive/truck/bus industry Preferred
- Good communication skills
- Technical knowledge is a strong plus
- Proficiency in MS Office applications
- Working knowledge of SAP preferred
Minimum Years of Experience Required
- 3-5 years of customer service experience
Physical Requirements
- Sitting
- Bending
- Standing
- Walking
- Lifting up to 20lbs
About us
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Buses , is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electro mobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Pass a background and drug screen
Education:
- High school or equivalent (Required)
Experience:
- Service Writing: 3 years (Required)
Work Location: In person
Salary : $30 - $35