Security/Reception

Position Summary

The Security/Reception role serves as the first point of contact for residents, families, visitors, and staff, while ensuring the safety and security of the facility. This position combines front-desk reception duties with security responsibilities, maintaining a safe, welcoming, and structured environment for residents, particularly those with memory or behavioral care needs.

Key Responsibilities

Security & Safety

• Monitor entry and exit points to prevent unauthorized access and ensure resident safety.

• Conduct regular rounds of the facility to ensure doors are secured, resident areas are safe, and any hazards are reported.

• Respond promptly to emergencies, alarms, or behavioral incidents according to facility protocol.

• Assist in managing residents at risk of wandering or unsafe behaviors, coordinating with staff to maintain a secure environment.

• Document incidents, safety concerns, or security breaches accurately and promptly.

• Maintain compliance with local, state, and federal safety regulations, as well as facility policies.

Reception & Administrative Duties

• Greet residents, families, visitors, and vendors in a professional, courteous, and calm manner.

• Answer phones, route calls, and provide information in a clear and compassionate manner.

• Manage visitor logs, sign-ins, and access badges while maintaining privacy and security protocols.

• Assist with general administrative tasks such as filing, scheduling, or correspondence as needed.

• Maintain an organized and welcoming reception area appropriate for a memory-care environment.

Memory & Behavioral Care Responsibilities

• Use dementia-friendly communication techniques with residents, providing reassurance and redirection as needed.

• Recognize behavioral changes, agitation, or distress and report promptly to nursing or supervisory staff.

• Support residents with safe movement throughout the facility, assisting when behavioral or cognitive challenges arise.

• Promote a calm, structured environment to reduce resident stress and overstimulation.

Collaboration & Communication

• Work closely with nursing, administrative, and activity staff to ensure a coordinated approach to resident safety and care.

• Provide timely reports and updates to supervisors regarding safety concerns, visitor activity, or unusual incidents.

• Participate in team meetings, safety drills, and training as required.

Qualifications

• High school diploma or equivalent required; additional training in security, healthcare, or related fields preferred.

• Experience in security, reception, healthcare, or memory/behavioral care environments preferred.

• Knowledge of basic safety, emergency response, and visitor management protocols.

• Ability to remain calm under pressure and respond quickly to emergencies.

• Strong communication, interpersonal, and observation skills.

• Understanding of confidentiality and HIPAA regulations.

Physical & Environmental Requirements

• Ability to stand, walk, and move throughout the facility for extended periods.

• Ability to lift or assist residents as needed (up to [X] lbs).

• Exposure to residents with cognitive impairment, behavioral challenges, or medical needs.

• Ability to respond quickly to alarms, emergencies, or unsafe situations.

Salary : $18 - $24