Quality Improvement Specialist_Allentown

Preventive Measures, LLC. is an outpatient psychiatric facility with multiple locations within the USA. We provide members of our local communities’ access to necessary mental health treatment. If you want to be part of an excellent, forward-thinking, and growing company, apply today!

Summary:  The quality improvement Specialist shall ensure the quality-of-service delivery and internal operations are in line with regulatory standards and operational expectations. 

Interrelationship: Must coordinate and interact with program staff, administration, and leadership to report findings, gather information and data. 

Primary Job Responsibilities: 

• Enhance the organization’s efforts to track, review, and analyze data relating to continuous quality improvement, and implement programmatic changes based on such data collection and analysis. 
• Provide support to Preventive Measures’s Compliance Program. 
• Review and make recommendations to program leadership based on data gathered and, or trends identified. 
• Assist with audits of all agency programs on a scheduled rotation, and in the review of audit findings with program leadership. 
• Review findings of internal audits and reviews with the department director and Compliance and applicable program staff and supervisors. 
• Assist with internal investigations and reviews as needed. 
• Assist with Preventive Measure’s efforts to comply with investigations conducted by external parties. 
• Attend Compliance and Ethic’s Committee meetings. 
• Identify areas of weakness in quality service delivery; design or provide training as per the need. 
• Conduct training and orientation as needed. 
• Other duties as assigned. 
  
  

Job Skills:

• Ability to design and manage feedback mechanisms (e.g., surveys, focus groups), and analyze feedback.

• Experience with computer databases to track and analyze data.

• Proficiency in developing audit tools, tracking findings, ensuring compliance, and following up on corrective actions to maintain quality standards.

• Strong communication, writing, and presentation skills, and must be comfortable presenting regularly to healthcare staff and leadership.

• Excellent interpersonal, organizational, and analytical skills

• Experience leveraging digital tools and automation platforms (e.g., Smartsheet, Power Automate) to streamline data collection, reporting, and quality reviews.

• Ability to communicate effectively with consumers and within the organization to support QI efficiency

Education/Experience:

• Minimum of 1- 3 years of experience in quality improvement, customer service, or a related field.

• Experience conducting audits preferred.

Join our Team!

Company website: https://preventivemeasuresinc.com/

Preventive Measures is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon receipt of and passing all job-related clearances, background checks and regulated requirements as applicable and permissible by law.