Orthodontic Front Office Administrator - Monroe

BILINGUAL Orthodontic Front Office Administrator

Prettyman Orthodontics - Monroe is looking for an outgoing, positive and disciplined administrator who speaks SPANISH and English to handle our front desk responsibilities and team. The ideal candidate must be very professional in both appearance and manner, as well as cheerful and well spoken. While you will be expected to learn the systems and procedures we have in place, you will also be given the freedom to take responsibility for the position and handle various situations on your own.

Excellent computer skills are a must as you will be expected to learn and be proficient in new software quickly. The job’s biggest challenge is handling the large volume of patient check-ins and phone calls. Full disclosure here: Occasionally some patients are not as polite and courteous as we would like them to be. It will be your job to help soothe those situations and maintain professionalism and courtesy at all times.

Ideally, we’re looking for someone who wants to become truly invested in Prettyman Orthodontics and has a drive to succeed. It’s more than being knowledgeable and getting job done – you must be able to make a genuine connection with patients. Being robotic or negative will not work in this position which often includes intense multi-tasking with no downtime. Intelligence and maturity is required.

As a front desk administrator, you are the face of our company and always on display. Constantly checking your cell phone or having personal conversations in front of patients will not work. However, if you’re up for the challenge, you will find a rewarding opportunity with a great team and company that has more than 28 years of service in our community, is poised for growth and offers great benefits.

The details:

• Orthodontic, front office experience
• Patient communications related to appointments, insurance, treatment plans, questions, finances & HIPAA privacy act
• Greeting patients
• Collecting payments
• Verifying patient insurance and financial information
• Answering high-volume phones
• Experience with Ortho2 software
• Experience creating and maintaining a clinical schedule
• Computer functions (Microsoft Office or similar)
• Ability to operate office machinery to fax, photocopy, scan, and handle multi-line phone system
• Takes a proactive approach to problem-solving
• Provides excellent customer service
• Has a positive attitude and willingness to help others
• Leads by example
• Possesses a four-year college degree (preferred)

We are seeking an experienced Orthodontic Front Desk Administrative employee who is dependable, organized and professional. We desire someone who can efficiently and effectively solve problems and facilitate team work through example.

This position is full-time Monday-Thursday with select Fridays. Compensation is based upon experience and a competitive benefits package is included with offer of employment.

Be sure to visit our website at www.PrettymanOrthodontics.com before any interviews.

While we appreciate everyone's individuality, the following does not adhere to our company policy:

• No visible body tattoos
• No facial piercings
• No abnormally colored hair (ex. blue, pink, purple, etc.)

Job Type: Full-time

Pay: $14.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
PPE provided includes:
--disposable gowns
--level 3 and N95 masks
--face shields and sneeze guards

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location