What are the responsibilities and job description for the Lincoln Concierge/Guest Experience Specialist position at Preston Ford?
Job Type
Full-time
Description
About Us
At Boulevard Lincoln, a member of the Preston Automotive Group, we deliver more than vehicles—we deliver extraordinary guest experiences. Our Lincoln Concierge is the cornerstone of that promise, ensuring that every guest feels valued, cared for, and supported from the moment they step into our dealership.
The Role
The Lincoln Concierge is responsible for providing a seamless, luxury-level guest experience. You will serve as the first point of contact for all Lincoln owners, manage in-store amenities, coordinate vehicle service and sales referrals, and uphold the highest standards of Lincoln’s Concierge Program (LCP) and Ford’s Customer Experience Program (FCP). This role requires exceptional communication skills, organizational talent, and a passion for hospitality.
Key Responsibilities
- Serve as the dedicated point of contact for all Lincoln guests.
- Manage and stock dealership amenities across all stores on campus.
- Coordinate Lincoln sales referrals from outside stores within the group.
- Back up service writing one day per week to ensure smooth operations.
- Support dealership special events and guest engagement activities.
- Execute Lincoln Concierge Program (LCP) and Ford Customer Experience Program (FCP) standards.
- Deliver personalized, luxury-level experiences that strengthen long-term guest relationships.
Daily, Weekly, and Monthly Duties
Daily: Welcome guests, monitor lounge amenities, oversee guest vehicle drop-offs and pickups, assist service and sales teams.
Weekly: Restock amenities across campus, follow up with Lincoln guests, coordinate with service and concierge team.
Monthly: Track guest satisfaction metrics, support event setup and coordination, report on Lincoln referral activity.
Weekly: Restock amenities across campus, follow up with Lincoln guests, coordinate with service and concierge team.
Monthly: Track guest satisfaction metrics, support event setup and coordination, report on Lincoln referral activity.
Requirements
- Previous customer service, concierge, or hospitality experience required (automotive experience a plus).
- Strong communication and problem-solving skills.
- Professional, polished demeanor with a guest-first mindset.
- Ability to multitask in a fast-paced environment.
- Basic computer skills; experience with CRM systems preferred.
Why Join Us?
- Be part of a respected and growing automotive group.
- Competitive pay and benefits package.
- Work in a brand new, state-of-the-art Lincoln Signature facility.
- Opportunity to represent a luxury brand and deliver exceptional experiences.