What are the responsibilities and job description for the Elite Service Manager position at Preston Automotive Group?
Description:Preston Chevrolet of AberdeenLead. Grow. Make an Impact.Preston Chevrolet of Aberdeen is seeking a driven, customer-focused Service Manager to lead our service department to the next level. This is a key leadership role for a motivated professional who thrives in a fast-paced environment, values teamwork, and takes pride in delivering an exceptional customer experience.If you’re passionate about the automotive industry and ready to run a high-performing service operation with the support of a respected dealership group, we want to hear from you.What We OfferCompetitive compensation with performance-based incentivesComprehensive benefits package (health, dental, vision, PTO)Supportive ownership and leadership teamCareer growth opportunities within the Preston Automotive GroupA modern facility with a strong customer base and brand reputationRequirements:Position RequirementsProven experience as a Service Manager in an automotive dealership environmentStrong leadership ability with a track record of coaching, developing, and retaining high-performing teamsDemonstrated success managing service department operations, including efficiency, productivity, and profitabilityCommitment to delivering exceptional customer service and maintaining strong CSI scoresAbility to effectively manage and analyze KPIs, financial reports, budgets, and performance metricsWorking knowledge of GM service standards, warranty processes, and manufacturer requirements (preferred)CDK experience strongly preferredExcellent communication, organizational, and problem-solving skillsProfessional appearance and a high level of integrity and accountabilityAbility to thrive in a fast-paced, high-volume dealership environmentValid driver’s license and acceptable driving recordSign-On BonusSign-on bonus available for any current, GM-certified Service ManagerJob Duties & ResponsibilitiesLead and oversee all daily operations of the service departmentHire, train, motivate, and manage service advisors, technicians, and support staffEnsure efficient workflow, proper dispatching, and maximum productivityDrive service revenue growth through effective processes, menu selling, and customer retention strategiesMaintain compliance with GM policies, warranty guidelines, and dealership standardsMonitor and improve customer satisfaction scores and handle escalated customer concerns professionallyManage service department financials, including labor sales, parts usage, and expense controlUtilize CDK to manage repair orders, reporting, scheduling, and performance trackingEnsure a clean, safe, and well-organized service departmentCollaborate with dealership leadership to meet and exceed business goals
Salary : $60,000 - $70,000