What are the responsibilities and job description for the Service Dispatcher - Preston Motors - New Castle PA position at Preston Auto Group?
Service Dispatcher
Our dealership is seeking a detail-oriented and organized Service Dispatcher to coordinate the flow of repair orders between Service Advisors, Technicians, and Parts personnel. The Service Dispatcher plays a key role in ensuring efficient shop operations, timely completion of repairs, and high customer satisfaction by managing workload distribution and maintaining effective communication across the service department.
Responsibilities
- Assigns work to technicians based on skill level, availability, and priority of repairs
- Monitors the progress of repair orders to ensure timely completion
- Coordinates with Service Advisors to prioritize customer appointments and walk-ins
- Communicates with the Parts Department to ensure timely availability of required parts
- Balances shop workload to maximize productivity and efficiency
- Updates Service Advisors on repair status and technician availability
- Maintains accurate records of repair orders, time tracking, and job assignments
- Ensures compliance with manufacturer and dealership repair procedures
- Assists with scheduling and adjusting technician work assignments as needed
- Participates in daily service meetings to align team goals and address workflow challenges
Compensation
$15.00 per hour
Requirements
This position requires excellent communication, time management, and problem-solving skills. The ideal candidate will have a strong understanding of automotive service operations and the ability to multitask in a fast-paced environment.
Education and/or Experience
- High School Diploma or GED required
- 1–3 years of experience in automotive service, dispatching, or shop coordination preferred
- Knowledge of automotive repair processes and terminology
- Proficiency with service management systems and scheduling software
- Valid Operator Driver’s License (must be insurable)
Physical Demands
While performing the duties of this job, them employee often needs to walk, use their hands for detailed tasks, reach with their arms as well as speak and hear. The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Benefits
- Health, Dental & Vision Insurance
- 401K with Employer Match
- Paid Uniforms
- Paid Time Off
- Paid Training
- Employee Pricing on New Vehicles
- Free Access to the Preston Auto Fitness Center.
About Us
Automotive News Top 150 Dealer Group
Come grow with Preston Auto! Founded in 1989 and family owned and operated ever since, Preston Auto has expanded to 10 locations with 16 brands. We are the area's largest dealer group selling more than 10,000 vehicles/yr.! At Preston Auto we offer the area's top pay, a comprehensive benefits package (401K, health insurance, onsite fitness center, and more!), and a fun and energetic work atmosphere. We take great pride in serving our customers at a world class "You Come First!" level and strive for sales leadership at all of our locations. At Preston Auto, we believe in promoting from within and as we continue to grow, our top performers have opportunities for advancement within the company. In fact, many of our store operators started out as Sales Consultants or working in our Business Development Centers! We are proud to have some of the highest retention rates and lowest turnover rates in the industry! We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.
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