Desktop Support Technician

Scope of Responsibilities

• Provides technical support to end users on a variety of issues.  Identify, research and resolve technical problems related to computer systems, software and hardware.
• Trains users and basics and write training/work instructions.
• Maintain daily performance of computer systems.
• Responds to telephone calls, email and other requests for technical support.  
• Troubleshoots, isolates the problem and implements solutions with timely resolution.  Follow-up with customers to ensure issue has been resolved.
• Install, modify and repair computer hardware and software and peripherals.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
• Gain feedback from customers regarding computer usage.
• Run diagnostic programs to resolve problems
• Run reports to determine malfunctions that continue to occur.

Requirements

• Associate’s degree or equivalent experience in networking and operating systems preferred.
• Basic knowledge of computer systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong organization and problem solving skills.
• Ability to lift up to 50 lbs, able to move equipment, run wires, etc.
• Ability to work overtime on short notice.

Salary : $45,000 - $55,000