What are the responsibilities and job description for the Bilingual Customer Service Coordinator position at Prestige Windows?
Company: Premier Home Improvements a family owned and operated provider of hurricane impact windows, doors, flooring, and roofing products to Homeowners.
Position: Bilingual Customer Service Coordinator to join our team. This role supports homeowners throughout the pre-installation and installation process, ensuring excellent communication, coordination, and customer satisfaction. The ideal candidate is organized, personable, and enjoys being a liaison between homeowners and internal departments.
Key Responsibilities:
- Serve as the primary point of contact for homeowners during the scheduling and pre-installation phases.
- Coordinate with internal departments to answer homeowner inquiries and provide timely updates.
- Schedule installation dates with homeowners and clearly communicate the installation process and expectations.
- Follow up phone conversations with a confirmation email outlining installation instructions and expectations.
- Coordinate with Field Managers to ensure Installation Crews are assigned once the installation date is confirmed.
- Maintain communication with homeowners during installation; Field Managers will manage all installer communications.
- Address homeowner concerns related to product issues during installation; Field Managers will handle in-field installation concerns.
- Print and organize inspection photos in advance for pickup by installers.
- Provide assistance to the Accounting Department in closing out the previous month’s installations.
Qualifications:
- Excellent written and verbal communication skills in English/Spanish
- Strong organizational and multitasking abilities
- Customer service experience preferred
- Proficient in coordinating across multiple departments
- Comfortable working in a fast-paced environment
Schedule: Monday – Friday, 7:30 AM to 4:00 PM
Compensation: Competitive
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