What are the responsibilities and job description for the Senior Manager, IT Field Solutions position at Prestige Staffing?
Senior Manager, IT Field Solutions
Pay: Competitive Salary 10% bonus
Location: Irving, TX (Remote options available)
Summary
Seeking a hands-on, transformational leader to oversee specialized IT support for HVAC Service and Control Technicians operating in diverse, outdoor field conditions. This role involves managing a dynamic, traveling IT team providing 24/7 support for technician software, hardware, and connectivity solutions across multiple locations nationwide. The ideal candidate will pair technical expertise with a passion for outdoor field work, driving service excellence and workforce development initiatives in a fast-growing company with a strong leadership team.
Requirements
Pay: Competitive Salary 10% bonus
Location: Irving, TX (Remote options available)
Summary
Seeking a hands-on, transformational leader to oversee specialized IT support for HVAC Service and Control Technicians operating in diverse, outdoor field conditions. This role involves managing a dynamic, traveling IT team providing 24/7 support for technician software, hardware, and connectivity solutions across multiple locations nationwide. The ideal candidate will pair technical expertise with a passion for outdoor field work, driving service excellence and workforce development initiatives in a fast-growing company with a strong leadership team.
Requirements
- Bachelor’s degree in IT, Engineering, or related field, or equivalent experience
- 5 years in IT service or field support, including leadership of field-based teams supporting technicians or trades
- Proven ability to manage a traveling workforce and support multi-site operations
- Excellent collaboration, communication, and customer service skills
- Passion for hands-on fieldwork and IT in outdoor environments
- Lead and develop the IT Field Solutions team supporting technicians in all locations
- Ensure reliable, real-time support for laptops, tablets, software, controllers, and VPN connectivity
- Manage field support processes tailored for rooftop, outdoor, and after-hours work, including on-call coverage
- Monitor team performance metrics and implement continuous improvements
- Serve as primary liaison for Service Leadership and collaborate on strategic initiatives
- Design and oversee an apprenticeship program fostering field talent transition from IT to Control Technician roles
- Drive process improvements and technology adoption to enhance technician productivity and support
- Ensure safety compliance, cybersecurity, and risk management in all field operations
- Significant opportunities for growth and leadership development
- Enthusiastic, innovative team environment operating like a startup
- Contribution to a company with 43 years of steady growth, now reaching over $3 billion in revenue
- Competitive compensation package with performance bonuses
- Supportive leadership dedicated to employee success