Service Cashier

Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.

Responsibilities

• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills, close repair orders
• Receives cash, checks and credit card payments from customers; records amount received.
• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
• Reconciles cash drawer daily.
• Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
• Answers customer questions about service performed or products purchased, or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Schedule service appointments
• Customer follow up calls as needed
• Scan documents daily

Requirements

• Outstanding communication skills both verbal and written.
• Professional appearance and outstanding work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• Self-starter and self-motivated.
• Ability to work well in a process-driven environment.