Helpdesk Administrator

Position Description

We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments.

You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Reding, CA including onsite setup, hardware moves, and regional office visits. At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services. Some local travel may be required for satellite offices or corporate events. Standard job hours are M–F (8:30AM to 4:30PM), with flexibility as business demands.

Roles and Responsibilities

• Helpdesk Ownership

• Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person.

• Record, document, and escalate support tickets as needed.

• Cloud & SaaS Support

• Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint).

• Troubleshoot cloud identity and access issues (Active Directory, Azure AD, MFA).

• Assist with SaaS application provisioning and license management.

• IT Asset & Endpoint Management

• Catalog and manage IT assets through their lifecycle.

• Configure, deploy, and support Windows 11 devices and user peripherals.

• Maintain asset monitoring systems (e.g., Lansweeper, Intune or similar).

• Infrastructure & Security

• Support network and server operations under guidance of the Infrastructure Manager.

• Assist with VoIP, DNS, DHCP, and VPN troubleshooting.

• Apply and promote cybersecurity best practices across endpoints and accounts.

• Onsite Responsibilities

• Set up workstations, move and install office equipment (must be able to lift up to 30 lbs).

• Provide hands-on support for events, conference room tech, and branch offices.

• Continuous Improvement

• Document and maintain SOPs for troubleshooting and escalation.

• Recommend process improvements for efficiency and service quality.

• Participate in a rotating on-call schedule.

Education and Experience Qualifications

• Bachelor’s degree or equivalent experience in a related field.

• 4 years of hands-on IT support experience.

• Experience supporting cloud/SaaS environments (Office 365, Azure, or similar).

• Knowledge of a Professional Employer Organization (PEO) environment a plus.

Salary range based on experience is $65 - 75K

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