Contact Center Representative

Job Duties/Responsibilities:

• Responsible for answering inbound calls and Live Chat inquiries to provide accurate, satisfactory answers to their queries and concerns, if necessary, distribute to appropriate department
• Calls to be answered promptly and use member’s name at least twice during the phone call
• De-escalate situations involving dissatisfied members, offering patient assistance and support
• Provide members with product information and benefits
• Open new accounts, and service existing accounts. Set up new account files and provide members with all necessary information for membership.
• Process secured loans
• Follow up member’s calls or questions as soon as possible
• Process member requests including ordering debit cards, check orders, online payments, remote deposits, and all other services as needed
• Respond to member’s emails and secured emails
• Scanning of documents as needed
• Assist with outgoing and incoming mail for CU
• Collection calls to overdrawn checking account
• Complete member notes for each call
• Meet or exceed cross sell goals as set by the Member Engagement Team Manager
• Back up teller or member service representative if needed
• Assist in any area as directed by the Member Engagement Team Manager

Qualifications:

• Worked in a high-volume call center environment (1 year preferred)
• Worked in financial services (1 year preferred)
• Ability to cross sell financial products/services (1 year preferred)
• Ability to multi-task
• Bilingual (English/Spanish) - not required

Hours:

• Mon-Fri: 8:45am-6:00pm

Prestige Community Credit Union is a not-for-profit, full-service financial institution that provides many of the same products & services as a bank but with low, or no fees, and better rates on savings and loans.

The word “PRESTIGE” is defined as a reputation or influence arising from success. Everyone wants to be successful in life and every person has an idea of what it means to be successful. Each person goes about achieving that success in different ways.

The credit union has a long history of commitment to its members. Our brand represents our continued commitment to help people attain the successful financial standing they strive to achieve. The credit union was originally created to help individuals better themselves through the strength of the collective group. PRESTIGE COMMUNITY CREDIT UNION is the result of our member’s financial success. We will continue to use that collective strength to raise individual members to the “PRESTIGE” they desire.

“Whatever it takes to achieve your “PRESTIGE”...whether it’s to live in a beautiful home, drive a nice car, be debt free, start your own business, retire comfortably or if you are just becoming financially independent; we are here to help you accomplish that lifestyle.”