What are the responsibilities and job description for the Senior Consultant, Employee Experience - Healthcare position at Press Ganey?
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values
To put Human Experience at the heart of organizations so every person can be seen and understood.
Location: Remote (United States)
Travel Required: Up to 75%
At Press Ganey, we help healthcare organizations maximize the impact of their human experience (HX) investments—because a thriving workforce is the foundation for exceptional care, stronger outcomes, and sustainable performance. We partner with clients to listen smarter, act faster, and equip leaders and teams with the tools, insights, and capabilities they need to stay ahead of what’s next.
Our consultants bring real-world experience and deep industry expertise, helping organizations turn rich data into meaningful action. By uncovering the root causes of engagement challenges and aligning employee experience with business strategy, we enable lasting culture transformation. When employee experience improves, patient experience follows—and organizations are positioned to attract, retain, and develop the talent that drives long-term success.
We’re by our clients’ side every step of the way, combining proven best practices, advanced analytics, and hands-on partnership to guide positive, measurable change.
Position Summary
As a Senior Consultant, you will work closely with healthcare clients to define organizational priorities, analyze workforce and experience data, and deliver strategic recommendations that drive sustainable culture and performance transformation.
This role contributes across consulting engagements by leading delivery workstreams, developing high-quality client deliverables, fostering executive-level client relationships, and identifying opportunities for ongoing partnership and growth.
Key Responsibilities
Consulting Delivery
This position is remote/work-from-home and open to candidates located anywhere within the United States. Travel to client sites is required.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information For US Based Jobs
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $116,000 to $170,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
Location: Remote (United States)
Travel Required: Up to 75%
At Press Ganey, we help healthcare organizations maximize the impact of their human experience (HX) investments—because a thriving workforce is the foundation for exceptional care, stronger outcomes, and sustainable performance. We partner with clients to listen smarter, act faster, and equip leaders and teams with the tools, insights, and capabilities they need to stay ahead of what’s next.
Our consultants bring real-world experience and deep industry expertise, helping organizations turn rich data into meaningful action. By uncovering the root causes of engagement challenges and aligning employee experience with business strategy, we enable lasting culture transformation. When employee experience improves, patient experience follows—and organizations are positioned to attract, retain, and develop the talent that drives long-term success.
We’re by our clients’ side every step of the way, combining proven best practices, advanced analytics, and hands-on partnership to guide positive, measurable change.
Position Summary
As a Senior Consultant, you will work closely with healthcare clients to define organizational priorities, analyze workforce and experience data, and deliver strategic recommendations that drive sustainable culture and performance transformation.
This role contributes across consulting engagements by leading delivery workstreams, developing high-quality client deliverables, fostering executive-level client relationships, and identifying opportunities for ongoing partnership and growth.
Key Responsibilities
Consulting Delivery
- Deliver high-quality consulting engagements aligned to Press Ganey methodologies and quality standards.
- Lead and support engagement teams, providing guidance, coaching, and performance feedback.
- Take ownership of project outcomes, ensuring adherence to engagement plans, timelines, and deliverables.
- Develop and deliver presentations, analyses, and insights that translate data into actionable strategies.
- Ensure consistent delivery quality across all employee experience and workforce-related consulting efforts.
- Support knowledge transfer and client capability-building through training and facilitation.
- Maintain utilization in line with established performance targets.
- Serve as a primary client contact for assigned workstreams and engagements.
- Build trusted advisor relationships with executive leaders and boards.
- Proactively identify client needs, emerging trends, and opportunities for expanded engagement.
- Collaborate with internal teams to align Press Ganey resources and solutions to client priorities.
- Contribute to internal innovation efforts related to consulting methodologies, tools, and offerings.
- Bachelor’s degree from an accredited university (required).
- 10 years of relevant experience in the healthcare industry.
- Experience in hospital‑based HR operations, including employee experience and workforce engagement initiatives.
- Demonstrated expertise in workforce engagement and employee experience data and methodology.
- Experience leading large-scale process improvement and implementation initiatives.
- Direct experience with healthcare consulting implementation strategies.
- Strong project management experience.
- Excellent analytical skills, including quantitative, qualitative, and conceptual analysis.
- Exceptional written, verbal, and presentation skills with the ability to influence stakeholders at all levels.
- Ability to travel up to 75%.
- Prior management or strategy consulting experience.
- Experience with patient experience improvement initiatives.
- Master’s degree preferred.
- Educational background in business administration, health policy or administration, finance, or a clinical discipline (RN, MD, APP, PharmD).
This position is remote/work-from-home and open to candidates located anywhere within the United States. Travel to client sites is required.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information For US Based Jobs
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $116,000 to $170,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
Salary : $116,000 - $170,000