What are the responsibilities and job description for the Security Guide position at President Woodrow Wilson House?
Job Summary:
Each Museum Security Guide represents The President Woodrow Wilson House and the National Trust for Historic Preservation by providing a safe environment for employees and visitors.
Duties:
- Monitor the collection and special exhibition gallery.
- Ensure the safety of museum visitors, staff, assets, and equipment.
- Direct and inform visitors by interacting frequently with them and providing accurate information.
- Answer the main door to the museum to field visitor inquiries.
- Provide superior customer service to visitors.
- Ensure the enforcement of museum rules with visitors and staff.
- Make verbal and written reports to a full-time staff member.
- Protect the museum from all types of threats such as theft, vandalism, fire, or any other type of danger.
- Facilitate emergency evacuation procedures, taking appropriate emergency action when necessary.
- Convey the mission of the House and the National Trust for Historic Preservation, including announcing current initiatives and upcoming programs and events.
- Open and close the House in accordance with procedures established by the House and the National Trust.
- Attend all required in-service training sessions and contribute insights drawn from tour experiences and visitor response. Participate actively in training programs and other opportunities in order to expand site knowledge and strengthen interpretive skills.
- A specific dress code is required for this role as instructed by Historic Site and Events Manager.
Qualifications:
- Effective and engaging presentation skills, tempered with the ability of succinct expression. Excellent verbal and written communication skills, with ability to speak and read English fluently. Bi-lingual fluency (in English and another language) a plus.
- Ability to perform conflict resolution or deal with aggressive behavior from visitors.
- Demonstrated ability to engage effectively with culturally diverse audiences, and audiences of varying ages.
- Basic problem-solving skills, including issue identification and prioritization.
- Ability to adapt and be flexible in a dynamic work environment.
- Ability to work weekends and some holidays desirable.
- Physical requirements include standing and walking for four to five hours at a time.
- Must be age twenty-one and older.
To apply, please email mlmiller@savingplaces.org and jpucher@savingplaces.org with a current resume and cover letter.