What are the responsibilities and job description for the Part-time Front Office Care Coordinator (Receptionist) position at Prescott & Prescott Valley Endodontic Associates?
Thank you for your interest in applying! Please read over this description to determine if this position is a good fit for you.
We’re looking for someone who strives to live our core values:
- Humble: You take feedback well and are open to learning. You admit mistakes, own them, and focus on doing what’s best for the team. You care more about collective success than personal recognition and are willing to pitch in wherever needed.
- Hungry: You show up on time, follow through on commitments, and always look for ways to grow. You consistently look for ways to master your craft and strive to become the best care coordinator you can be.
- People-Smart: You treat patients, teammates, and everyone you interact with kindly and respectfully. You’re mindful of how your words and actions affect others, and you show patience and empathy in your interactions.
We reward, coach, and even discipline around these values because they help us build a strong, positive team. We work hard to live by them in our day-to-day work. If these values resonate with you, this is probably a fantastic place for you to work where you will feel fulfilled. If they aren't something that comes naturally to you, you'll be much more comfortable at a different company.
About the Role
This position offers a great opportunity for someone to learn dental care coordination (front receptionists) and work with a great team at the highest-rated Endodontic practice in Arizona (Feel free to read our google reviews by looking us up).
Our office specializes in saving patients' teeth through root canal treatments. Because we are an emergency-based practice, our receptionists focus on effectively moving appointments to ensure we get can accommodate a large number of emergency cases. Top-notch customer service is where we thrive -- caring for the patient even if they're having a bad day. The role is both challenging and rewarding, and you will have the opportunity to work with an excellent team that lives by our core values. To support your success, we provide detailed, step-by-step systems and regular coaching.
As a receptionist in our practice, you’ll be trained to:
- Schedule patients for treatment
- Check patients in and out
- Process payments
- Answer phones
- Acquire insurance estimates for patients
- Audit records
- Send reports
- Other administrative tasks as needed
A Few Important Things to Know:
This job involves two main things:
1) Talking to people, listening, and taking care of patients.
You need to be good with people and a really good listener. The way you treat our patients and referring offices is the most important part of your job. We want people to feel heard, cared for, and well taken care of.
2) Paying attention to details and doing things correctly.
You will be entering information and scheduling patients over and over again, so you need to be consistent and careful. Following our scheduling processes and getting the details right is very important.
This job requires a big heart and a mind for efficiency and accuracy. You need to care about people while also being organized, careful, and consistent.
Our care coordinators must be comfortable speaking on the phone consistently with a pleasant and friendly tone.
*Candidates must be able to touch type on average 30 WPM.
Compensation & Schedule
- Starting pay: $19–$20 per hour
- Bonus opportunities: Daily team performance-based bonuses available
- Schedule: Three days a week - Monday, Tuesday, and Thursday - 8:00 a.m. to 6:00 p.m.
- Note: Medical and dental insurance are not offered.
How to Apply
If you're aligned with our core values, we’d love to hear from you. Thank you for considering this opportunity — we appreciate your interest in joining our team!
Please fill out the application on really. We look forward to reviewing your application.
Job Type: Part-time (24-30 hours)
*There will be some limited opportunities for more hours when other care coordinators are out and need a sub.
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Paid sick time
Application Question(s):
- Are you comfortable talking on the phone and in person to patients throughout the day?
- Tell me about a time you went above what was required. Why did you do it?
- This role is intended as a long-term position. Are you interested in long-term employment with our company?
- This role requires using arithmetic and calculators to calculate patient treatment quotes. Are you able to perform this task, with or without reasonable accommodation?
- Tell me about a time you worked with someone who was difficult for you. What did you do?
Work Location: In person
Salary : $19 - $20