Helpdesk Engineer 2

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!

We are looking for a dynamic IT Helpdesk / Help Desk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer 2, you will:

• Provide Level 2 support on-site in a primarily Microsoft environment at our client site in Fort Worth, TX;
• Assist with systems administration and projects; and
• Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot, Maintain, Upgrade hardware and software;
• Create and maintain new user accounts, including groups;
• Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
• Contribute to the planning and design of workstation hardware, software, and application capabilities; and
• Deliver assigned projects while meeting timelines and budget objectives.