Helpdesk Engineer 2

Title: Helpdesk Engineer 2

• Location N/A, Elmhurst, IL, 60126, United States
• Base Pay $60000.00 - $70000.00 / Year
• Job CategoryOperations
• Employee Type FT Exempt
• Minimum Experience 5 Years
  
  

Contact information

• Name Gemma Goffinet
• Email ggoffinet@prescientsolutions.com
  
  

Description

HELPDESK ENGINEER 2

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. A 2024 winner of Inc. Magazine's Best Workplaces, we have been providing CIO-level advisory support and on-site IT services for more than 28 years.

We Are Looking For a Dynamic Helpdesk Engineer 2 Who Shares Our Commitment And Believes In The Value Of Communication And Client Interaction. As a Helpdesk Engineer 2, You Will

• Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
• Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
• Join our elite Professional Services team; and
• Implement Prescient Solutions' best practices.
  
  

Helpdesk Engineer 2 Essential Duties And Responsibilities

• Supports operational and technical functions at multiple client accounts;
• Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
• Prepares operational and technical documentation; and
• Performs other duties and assists with special projects, as needed.
  
  

Requirements

• Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
• Knowledge of security and networking;
• Willing to commute to multiple client sites in Chicago and surrounding suburbs; and
• Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
  
  

Summary

Benefits include:

• Medical, Dental, Vision Insurance
• 15 days Paid Time Off (PTO)
• Monthly BYOD expense reimbursement
• Professional Development
• Employee Assistance Program
• Discretionary 401(k) employer contribution