What are the responsibilities and job description for the Collections Supervisor position at Prequel Solutions?
Collections Supervisor
We are seeking a dedicated and experienced Collections Supervisor to join a dynamic team. In this role, you will play a crucial part in managing a portion of our collections portfolio, leading a team of collectors, and ensuring the efficient recovery of delinquent accounts. If you are a results-oriented leader with a strong background in collections and a commitment to team development, we encourage you to apply.
Key Responsibilities:
- Manage and work assigned queues of delinquent accounts.
- Work 60-70 accounts daily, actively pursuing past due payments.
- Provide guidance, support, and answer questions for the collections team.
- Conduct weekly reports and contribute to departmental objectives.
- Evaluate collector phone calls, providing constructive feedback and coaching to improve call culture and performance.
- Potentially serve as a backup repossession specialist, handling related paperwork and phone calls.
- Contribute to achieving team goals related to delinquency, charge-offs, and non-accrual metrics.
Schedule:
- This is a full-time position with a rotating monthly schedule.
- Typical start time is 7:30 AM.
- Weekly hours include a mix of earlier days (until 4:00 PM) and later days (until 5:00 PM).
- Required to work one Saturday per month, which is paid as overtime.
Qualifications:
- Proven leadership experience, preferably in a collections or financial services environment.
- Strong understanding of various account types, with a willingness to learn specific products.
- Excellent communication and interpersonal skills, with the ability to provide effective coaching and feedback.
- Goal-oriented with a strong work ethic and ability to manage multiple tasks effectively.
- Resilience and a professional demeanor when dealing with challenging account interactions.
Compensation and Benefits:
- Competitive annual salary ranging from $34,500 to $57,000 incentive, commensurate with experience and qualifications.
- Opportunity to earn yearly incentives tied to team performance goals, including delinquency, charge-offs, and non-accrual metrics.
- Comprehensive benefits package (details available upon inquiry).
- Opportunities for professional development and advancement.
Salary : $34,500 - $57,000