General Manager & Operations Lead

General Manager & Operations Lead

Compensation: $75,000–$95,000 base performance bonus

Location: Strong overlap with US time zones required

Type: Full‑time

About PrepVault and this role

PrepVault™ is an emergency preparedness company that keeps people and organizations online, supplied, and operational when disasters hit. We combine Starlink‑powered backup internet, disaster hubs, and food/essentials distribution into one integrated platform.

We are hiring a General Manager & Operations Lead. This is a high‑ownership role for someone who will fully own the position, bring a strong sense of detail, and move quickly across operations, sales, and marketing instead of staying in a narrow lane. You will work directly with the founder and play a central role in building our website, our marketing engine, and our go‑to‑market execution.

Who should NOT apply

Please do not apply if:

• You typically change jobs every 6–12 months without clear, strong reasons.
• You prefer detailed instructions instead of creating the plan yourself.
• You are uncomfortable working with a fast‑paced, direct, demanding founder.
• You dislike checklists, documentation, and follow‑up.

Key responsibilities

Execution and ownership

• Convert founder ideas, notes, and discussions into structured project plans with timelines, owners, and deliverables.
• Run a simple weekly execution rhythm: priorities, owners, deadlines, and shipped outcomes.
• Take full ownership of your lane; ensure commitments are tracked and completed.

Operations, launches, and process

• Build and refine lightweight workflows for recurring work (launch plans, vendor onboarding, reporting).
• Play a central role in the ongoing development of our website, marketing plan, and campaigns, coordinating all moving pieces and deadlines.
• Maintain clear status tracking for key initiatives so leadership always knows what is on track or at risk.
• Identify operational gaps early and propose practical improvements.

Vendor and partner management

• Serve as the main point of contact for external vendors (Starlink partners, developers, agencies, creatives, and other service providers).
• Manage timelines, deliverables, communication, and basic performance reviews.
• Ensure external work is integrated into PrepVault’s operations, product, and marketing.

Founder leverage and communication

• Help manage the founder’s priorities and follow‑ups so his time is focused on the highest‑value work.
• Summarize meetings and calls into concise written notes with decisions, owners, and next steps.
• Provide clear, regular updates on progress, risks, and decisions needed.

Team coordination and future leadership

• Coordinate tasks and projects with existing operators and contractors.
• Over time, assume direct management of team members and own a larger portion of day‑to‑day operations.

Ideal candidate profile

• High‑ownership operator: takes initiative, makes decisions, and follows through without needing constant direction.
• Strong sense of detail: organized, precise, and comfortable managing many moving parts at once.
• Cross‑functional: able to move quickly between operations, sales, and marketing, without getting stuck in a single lane.
• Execution‑focused: prioritizes results and shipped work over theory and prolonged discussion.
• Calm under pressure: manages multiple projects, deadlines, and a high volume of communication without losing focus.
• Clear communicator: produces concise, structured written communication for updates, plans, and documentation.

Requirements (must‑haves)

• 3–7 years in operations, general management, chief‑of‑staff, or program management roles in startups or small, fast‑moving companies.
• Demonstrated employment stability: generally 2–3 years in each of your last roles, with clear progression in responsibility.
• Proven record of owning projects end‑to‑end, not only assisting.
• Experience coordinating external vendors and technical projects (such as web development, marketing, telecom/ISP, or similar).
• Strong proficiency with modern productivity tools (e.g., Google Workspace, project/task management tools, CRM/marketing platforms).
• Excellent written and spoken English.

Nice‑to‑have experience

• Prior role as a Chief of Staff or direct operations lead supporting a founder or CEO.
• Experience in telecom/ISP, SaaS, logistics, field services, emergency preparedness, or disaster‑response‑adjacent sectors.
• Exposure to both sales and marketing execution (campaign launches, funnels, or basic performance analysis).
• Comfort with basic financial tracking (budgets, simple P&L views, and reporting).

What success looks like after 12 months

• The founder spends most of his time on strategy, relationships, and key decisions rather than chasing tasks.
• There is a consistent operating rhythm with clear priorities, owners, deadlines, and visible progress.
• Vendors and contractors see you as the central coordination point and respect agreed timelines and expectations.
• Loose ends are rare; when gaps appear, you address them and improve the underlying process.
• PrepVault has advanced significantly in product readiness, website and funnel build‑out, launches, and revenue due in large part to your execution.

Compensation and structure

• Base salary: $75,000–$95,000, depending on experience and location.
• Bonus: performance‑based, up to 10–15% tied to clear execution and results.

How to apply

To be considered, please follow these steps:

1. Send your resume or LinkedIn profile, clearly showing dates and responsibilities for each role.
2. In your email or cover note, include concise answers (3–5 sentences each) to:

• a) A project you took from a messy or unclear starting point to full completion. What did you do and what was the result?
• b) A period when you were under significant pressure (many tasks, demanding leader, tight deadlines). How did you organize yourself and others to deliver?
• c) The most intense or direct leader you have worked with. What made it challenging and how did you make the relationship effective?

1. Optionally, attach a short example of a written project update or status email you created (you may redact sensitive information).

DISC assessment

Candidates who progress past the initial screening will be asked to complete a DISC behavioral assessment through our link. We will continue with candidates whose profile aligns with the behavioral style required for this role.

Applications that do not follow the instructions above will not be considered.