What are the responsibilities and job description for the Bilingual Customer Service Representative - February 2026 New Hire Class position at PrePass?
We’re excited to welcome full-time Bilingual Call Center Representatives (Spanish/English) to our New Hire Class beginning February 2nd, 2026! If you enjoy helping others and want to join a supportive, team-oriented environment, this role is a great fit.
This position is based at our West Valley City, Utah office, where you’ll be part of a fun, energetic, and collaborative call center team. Your journey begins with a highly interactive five-week onsite training program designed to set you up for success. You’ll get hands-on coaching, connect with your peers, and participate in engaging activities—including snacks, raffle prizes, and team-building exercises.
Training Schedule:
- Five weeks onsite: Monday - Friday, 8:00 AM - 4:30 PM
Work Schedule Post-Training:
- Onsite: Monday - Friday, 9:30 AM - 6:00 PM
Pay and Incentives:
- Base Pay: $21.00/hour
- Bilingual Bonus: Earn additional pay for Spanish/English proficiency each pay period
- Generous incentive opportunities after training completion
- Provide exceptional service to customers by handling inbound calls, gathering information, and resolving inquiries.
- Document all customer interactions in our CRM system.
- Identify and address customers' needs to achieve satisfaction.
- Communicate professionally and accurately with customers in both Spanish and English.
- Build strong relationships with customers through open and interactive communication.
- Collaborate with team members via Microsoft Teams for support and camaraderie.
- Reference online manuals and resources to resolve customer questions effectively.
- Bilingual (Spanish/English) required – fluent in speaking, reading, and writing.
- High School Diploma or GED.
- 1 year of customer service or call center experience.
- Available to start February 2nd, 2026.
- Organized, multitasking skills, and a personable, customer-focused attitude.
- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- Paid parental leave.
- 401(k) plan with employer match.
- Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
- Tuition Reimbursement Program.
- Voluntary benefits, to include but not limited to Legal and Pet Discounts.
- Employee Assistance Program (available at no cost to you).
- Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on employee development initiatives.
- Company-wide bonus and commission plans.
PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.
That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
Join UsAt PrePass, our mission drives us.
We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.
Ready to help move the transportation industry forward? Join us and let’s drive progress—together.
Salary : $21