What are the responsibilities and job description for the Customer Service Advisor - 1860 position at Premium Velocity Auto LLC?
Join Our High‑Energy Team as an Automotive Customer Service Advisor!
Are you a natural communicator with a passion for helping people?
Want to work in a fast‑paced, team‑oriented environment where your personality, energy, and communication skills truly shine?
Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth‑minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish.
No automotive experience needed -- we train!
A valid driver's license is strongly preferred, but not required.
Position: Customer Service Advisor (CSA)
As a Customer Service Advisor, you'll guide customers through their entire visit -- while also performing basic maintenance services as a trained Lube Technician.
This role combines customer service, sales, communication, and hands‑on automotive work, creating strong career pathways in both customer care and automotive services.
What You'll Do (High‑Impact Responsibilities)
- Greet customers, review their service needs, and escort them safely from their vehicles
- Clearly explain available services, promotions, and recommendations
- Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
- Communicate service updates throughout the visit
- Perform basic preventive maintenance (oil changes, inspections, fluid top‑offs, wipers, basic component replacements)
- Review completed services with customers, ensure satisfaction, and encourage return visits
- Assist the team and perform other duties as assigned
Requirements
- Valid U.S. driver's license (preferred)
- Authorization to work in the U.S. (no sponsorship available)
- Ability to stand for long periods; lift 50 lbs.; bend, crawl, reach, and climb stairs
- Comfortable working in enclosed or semi‑outdoor environments
- Proven face‑to‑face customer service or sales experience
Qualifications
- Excellent communication and customer service skills
- Strong listening and reasoning abilities
- Confidence in overcoming objections
- Positive, energetic attitude
- Ability to succeed in a fast‑paced, team‑oriented environment
- Commitment to following safety procedures
- Willingness to learn, train, and grow
- Strong multitasking ability
Full‑Time Employee Benefits
- Employer/employee‑funded medical, vision, dental, prescription coverage, and telemedicine
- Employer‑funded basic life & AD&D
- Bonus program for completing JLU training
- Employee discounts on parts and services
Additional Optional Benefits
- Life, accident, disability, and critical illness plans
- Flexible Spending Account (FSA) & Dependent Care FSA
- Employee Assistance Program
- Will preparation & travel assistance
- Full‑time employees only
Added Perks
- Pay increase opportunities within your first 60 days!
- Paid training bonus incentives for completing modules
- Cross‑training across multiple roles to increase your earning potential
- Career paths with limitless growth (Customer Service, Automotive, and Management)
- Safety‑focused work environment
- Unique benefits including legal & financial advising, member‑only discount programs, and employee discounts (FT only)
Ready to Deliver a High‑Energy Customer Experience?
Bring your positivity, communication talent, and drive for growth -- we'll provide the training, tools, and career path.
Apply today and accelerate your future!
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.