Sales Manager - Wireless

Leads, coaches, guides, advises, mentors, recruits, develops, and manages a team that drives sales for the biggest wireless brands in the industry by motivating a team of part-time and/or full-time Wireless Professionals/Specialists to achieve sales and business targets. Sales Managers are assigned a territory of two to five retail stores. Responsible for building and maintaining long-term trusting partnerships with store leadership and associates. Maintains current industry specific detailed technical knowledge. Forges synergy by maintaining effective business relationships at all levels with a team-based culture of inclusion. Uses rigid ethical considerations to guide decisions and act in accordance with Company vales. Exceptional skills in customer service, time management, self-confidence, flexibility, analysis, accountability, practicality, presentation, and communication.

• Drives sales by leading a team of high-performance sales representatives.
• Coaches and trains the team to continuously improve sales performance.
• Builds and maintains long-term trusting relationships with representatives, management/corporate support teams and the local Client team.
• Evaluates, recommends, and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes.
• Creates a culture of performance excellence that attracts and retains top talent.
• Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory and/or representative/team activities by assigned due dates.
• Maintains awareness of all issues that arise from staff, client, or customers.
• Follows through with action plans timely and consistently in collaboration with management and/or Human Resources within forty-eight (48) hours.
• Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success.
• Ensures team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues.
• Complies with contract budget.
• Meets regularly with management and support services teams to ensure excellent customer service and to ensure that client/contract expectations are being met or exceeded.
• Proactively recruits, interviews, and hires Wireless Professionals/Specialists.
• Ensures that all candidates are screened and interviewed in a legal, professional.
• manner and on a timely basis, maintaining staffing levels consistent with
• contractual obligations.
• Ensures position requisitions are accurate and provided on time per system and
• Recruiting Department requirements.
• Contacts all internal and external candidate leads received within twenty-four.
• (24) hours and maintains applicant tracking system status compliance as
• Provides detailed on-boarding, orientation, and termination information to
• team members, in collaboration with management and Human Resources.
• Ensures completion of on-boarding requirements within one (1) to four (4) days
• of offer extension.
• Ensures all new hire employment processes are completed accurately, timely,
• legally, and in compliance with Company and/or client policies and
• Follows up with representatives on late and/or missing data.
• Accountable for ensuring that team members receive all necessary product and
• technology training to achieve expected successful proficiency levels and/or
• service order compliance.
• Forges synergy by maintaining smooth, effective work relationships at all levels.
• Promotes a winning, team-based culture of inclusion.
• Aligns resources to accomplish all objectives.
• Other duties as assigned to improve performance of self or others.

Minimum Education and Work Experience

• Bachelor’s degree or equivalent work experience in industry name required.
• 2 years management experience in retail sales environment.
• Excellent communication skill required.

Knowledge, Skills, and Abilities

• Proven Track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
• Ability to drive results by leading others.

Physical Requirements

• Seeing
• Listening
• Carrying (15 – lbs)