What are the responsibilities and job description for the Regional Sales Director position at Premium Retail Services?
Job Title: Regional Director
Department: Sales
Location: Remote (with frequent travel) - Preferred candidates are centrally located in the Nashville or Knoxville, TN region, or willing to relocate.
Reports To: Vice President, Field Operations
Direct Reports: 10 District Sales Managers
Geography Coverage: 220 Retail Locations Nationwide
Position Summary:
We are seeking an experienced and strategic Regional Director of Sales to lead a high-performing team of District Sales Managers. Our program covers 1,300 retail locations nationwide, and we are actively seeking a new member to oversee a region of approximately 200 store locations, for 10 direct reports. The ideal candidate will be a dynamic leader with a proven track record in influencing retail sales within the telecommunications industry, developing a team for in-store customer service excellence, and managing intricate reporting for client KPIs. This role is responsible for driving large volume transactions, achieving company metrics, and maximizing in-store execution within the telecommunications sector.
Key Responsibilities:
- Lead and manage a team of 10 District Sales Managers overseeing sales across a major retailer.
- Drive performance metrics, including revenue, sales volume, attachment rate, conversion rate, and customer satisfaction scores.
- Develop and implement regional sales strategies to surpass performance targets within the telecommunications sector.
- Analyze sales data, market trends, and in-store performance to identify areas of opportunity and improvement.
- Partner with store leadership and cross-functional internal teams to optimize execution, promotions, merchandising, and staffing.
- Provide ongoing training, coaching, and mentorship to District Managers to build bench strength and ensure executional excellence at the in-store level.
- Monitor compliance with operational standards, brand guidelines, and customer experience protocols.
- Serve as a subject matter expert and key decision-maker for strategic planning, forecasting, and field execution.
Required Qualifications:
- 7 years of progressive experience in customer service, retail sales, and store leadership. (background in consumer electronics is a plus)
- 3 years of multi-unit management experience, ideally supporting over 100 locations.
- Proven experience managing direct reports and driving team performance across large geographic regions.
- Deep understanding of customer services and retail operations in a big-box environment.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Excellent communication, organizational, and leadership skills.
- Ability to travel up to 50% of the time.
Preferred Qualifications:
- Previous experience working within large national retailers.
- Bachelor's degree in Business, Marketing, or related field.
- Experience launching new product lines or subscription services in a retail setting.
Benefits & Compensation:
- Competitive base salary performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Travel and expense reimbursement
- Career advancement opportunities in a rapidly growing organization