Since 1999, Premium Mortgage Corporation has been providing residential mortgages across New York State and beyond, offering competitive interest rates and a wide variety of loan programs to fit the needs of homebuyers. Headquartered in Rochester, NY we have offices throughout New York and Florida, and are licensed in AL, CT, FL, MA, NE, NJ, NY, OH, PA, SC, TN, TX, and VT. As a mortgage lender, our number one goal is for every customer to feel comfortable, informed, and well taken care of. After all, a mortgage isn’t just a transaction to us. It's a partnership for life.

We accomplish this level of customer satisfaction by employing top tier talent—all of whom take part in our employee engagement program called the Premium Experience. This program allows our team members to live out our core values, while supporting them with opportunities for professional and personal growth. With hundreds of team members living out the Premium Experience every day, they are the driving force in making Premium Mortgage Corporation a leading lender in the communities we serve.

All positions with Premium Mortgage operate on a Hybrid work schedule unless an exception has been granted by Upper Management.

The Servicing Oversight Specialist serves as a key member of the loan servicing oversight function, ensuring mortgage loans are serviced in compliance with investor guidelines, regulatory requirements, contractual obligations, and industry best practices.

Job Duties:

The Servicing Oversight Specialist will be responsible for completing the following job duties:

• Ensuring mortgage loans are serviced in compliance with investor guidelines, regulatory requirements, contractual obligations, and following industry best practices.
• Oversee and monitor sub-servicer performance, including loan administration and default administration activities.
• Conduct ongoing reviews and testing of sub-servicer reports, metrics, and controls.
• Support the company’s servicing oversight program by evaluating servicing policies, procedures, workflows, and internal controls.
• Participate in monthly oversight calls with the sub-servicer to review performance results, compliance findings, and trends.
• Assist with audit and regulatory exam support, including data gathering and document review.
• Collaborate with internal teams to support interim servicing functions and documentation of processes.
• Research and resolve servicing issues, payment discrepancies, and servicing exceptions.
• Provide subject-matter expertise to support customer service inquiries.
• Analyze servicing data and trends to identify operational, compliance, or reputational risk.
• Perform other duties or projects as assigned.

Qualifications:

The following qualification are required of the Servicing Oversight Specialist:

Education:

• A college degree with 5-years related experience and/or training in mortgage servicing/ mortgage banking. A combination of equivalent education and experience is acceptable.

Experience & Skills:

• Strong working knowledge of FNMA, Freddie Mac, NYS DFS, and mortgage servicing regulatory requirements.
• Experience reviewing sub-servicer reporting, performance metrics, and compliance testing.
• Ability to interpret servicing data, identify risks, and recommend corrective actions.
• Strong written and verbal communication skills, including the ability to translate complex servicing issues into clear and actionable feedback.
• Detail-oriented, highly organized, and analytical with strong problem solving skills.
• Experience with MSP (Black Knight) servicing system preferred.
• Working knowledge of Ellie Mae Encompass preferred.
• High proficiency in Microsoft office, particularly Excel for data analysis and reporting.
• Strong accounting and reconciliation skills.

Premium Mortgage Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The base salary range for this position is $25.00-$32.70 hourly. This is the range of the base pay only; it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills and/or education which may result in a total compensation package that falls outside the provided range.

This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the position. While it is intended to reflect the job’s current scope and management’s assignment of essential functions, management reserves the right to revise the job and to assign or reassign duties at any time.