Receptionist

Pay: $15.00 - $16.00 per hour

Premium Health Home Care Services is a Pennsylvania-based home care agency focused on delivering compassionate, dependable, and personalized non-medical support. The organization helps seniors and individuals with disabilities maintain independence and safety in their own homes. Services include personal care assistance, companion care, meal preparation, medication reminders, light housekeeping, and mobility support. The team operates with a strong commitment to professionalism, respect, integrity, and compassion in every interaction. Premium Health Home Care Services proudly supports families throughout Berks County and surrounding Pennsylvania communities.

Job description:

Overview

We are seeking a professional and friendly Intake Receptionist to be the first point of contact for our organization. In this role, you will be responsible for managing all incoming communications, including phone calls, messages, and inquiries, ensuring they are accurately routed to the appropriate team members. You will play a key role in maintaining an organized, efficient, and professional office environment while delivering excellent customer service to visitors, clients, and staff. This position is ideal for someone with strong communication and organizational skills who thrives in a fast-paced, front desk setting.

Responsibilities

• Answer and manage all incoming phone calls in a professional and courteous manner
• Respond to WhatsApp messages and voicemails in a timely manner
• Collect and document new client intake information (name, insurance, location, services needed, etc.)
• Received caregiver applications and enter their information in the system
• Route calls and messages to the appropriate department (Scheduling, HR, Compliance, Administration, Director)
• Maintain an organized intake log of all calls and requests
• Assist caregivers with general questions and direct them as needed
• Greet visitors and maintain a welcoming front desk environment
• Support office staff with administrative tasks as needed

Skills

• Professional and friendly demeanor
• Strong attention to detail
• Ability to stay calm under pressure
• Problem-solving and decision-making skills
• Team player with a positive attitude

Qualifications

• Previous experience in receptionist, intake, or administrative role preferred
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to handle high call volume in a fast-paced environment
• Basic computer skills (Microsoft Office, email, data entry)
• Bilingual (English/Spanish) required
• Experience in home care, healthcare or staffing agency setting is a plus

Benefits:

• 401(k)
• Paid time off
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person