Patient Coordinator

Premium Healthcare is a rapidly growing multi-specialty medical organization with multiple locations across South Florida. We are committed to providing exceptional patient care while maintaining operational excellence across all departments.

Position Overview

We are seeking experienced, customer-focused Call Center Representatives / Patient Coordinators to join our team. This role is critical in ensuring a seamless patient experience by managing inbound and outbound calls, scheduling appointments, and supporting overall patient flow across our medical centers.

This position is available in-person in Miami, FL and remotely for candidates based in Puerto Rico.

Key Responsibilities

• Handle high-volume inbound and outbound patient calls professionally and efficiently
• Schedule, confirm, and reschedule appointments across multiple specialties
• Verify patient demographics, insurance, and registration information
• Provide accurate information regarding services, providers, and locations
• Coordinate patient care by directing calls to appropriate departments
• Document all patient interactions in the system
• Maintain call quality, productivity, and customer service standards
• Assist with patient follow-ups, reminders, and appointment confirmations

Qualifications

• Minimum 1–2 years of call center or medical front desk experience (required)
• Strong customer service and communication skills
• Experience working in a high-volume call environment
• Knowledge of AdvancedMD (EHR/PM system) strongly preferred
• Familiarity with multi-specialty scheduling is a plus
• Bilingual (English/Spanish) preferred
• Strong attention to detail and ability to multitask
• Ability to work independently and as part of a team

Work Environment

• Miami, FL: In-person role within a fast-paced medical call center environment
• Puerto Rico: Fully remote position (must have reliable internet and a quiet workspace)