IT Support Technician

Build Your IT Career with Premiere Computer Solutions

Are you passionate about technology, enjoy solving problems, and take pride in helping people? Premiere Computer Solutions (PCS) is looking for a motivated, dependable, and customer-focused IT Support Technician to join our growing team.

PCS provides managed IT services and technology solutions to businesses that depend on reliable, secure, and well-maintained IT systems. You’ll work directly with clients and gain hands-on experience across computers, servers, networks, Microsoft 365, virtualization, and backup systems.

This is more than a help desk job: it’s an opportunity to develop practical technical skills, learn from a team, and build a long-term IT career. We’re looking for someone who takes initiative, communicates professionally, documents their work, and follows problems through to resolution.

What You’ll DoTechnical Support & Troubleshooting

· Diagnose and resolve hardware, software, Windows, and connectivity issues involving desktops, laptops, mobile devices, servers, and peripherals.

· Provide remote and on-site technical support to business clients using remote support tools and a ticketing system.

· Install, configure, maintain, and troubleshoot computers, operating systems, applications, and related equipment.

· Respond to support calls and requests, keep clients informed, and follow issues through to resolution.

Networking, Servers & Infrastructure

· Assist with maintaining client networks, Windows servers, internal systems, and remote access solutions.

· Support Microsoft 365, Office applications, email systems, and user accounts.

· Review backup status, investigate failed backups, document findings, and escalate unresolved issues.

· Assist with routine maintenance, updates, and IT infrastructure projects.

· Gain exposure to virtualization environments, including Microsoft Hyper-V and VMware.

Client Service & Documentation

· Communicate technical information clearly and professionally to clients and coworkers.

· Maintain accurate ticket notes, document troubleshooting steps, and update procedures and knowledge base articles.

· Prioritize multiple requests based on urgency and business impact.

· Build positive client relationships through dependable service, professionalism, and follow-through.

· Work collaboratively with other technicians while taking ownership of assigned tasks.

What We’re Looking ForRequired Qualifications

· Working knowledge of Windows operating systems and Microsoft Office applications.

· Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN connectivity.

· Strong troubleshooting, problem-solving, and critical-thinking skills.

· Professional written and verbal communication skills and a customer-focused attitude.

· Ability to work independently, manage competing priorities, and follow tasks through to completion.

· Willingness to learn new technologies, follow procedures, and accept constructive feedback.

· Valid driver’s license and ability to meet applicable pre-employment background, driving-record, and reference-check requirements.

· Willingness to participate in an occasional after-hours on-call rotation as needed.

Preferred Qualifications

· One year or more of help desk, desktop support, or IT support experience.

· Experience with Windows Server, Microsoft 365, Exchange, or hosted email environments.

· Familiarity with remote support tools such as ConnectWise, TeamViewer, or LogMeIn.

· Knowledge of backup platforms, monitoring tools, and routine maintenance procedures.

· Exposure to Microsoft Hyper-V, VMware, or other virtualization technologies.

· Relevant certifications such as CompTIA A , Network , or Microsoft certifications.

Don’t meet every preferred qualification? If you have a solid technical foundation, a positive attitude, and a genuine desire to learn, we encourage you to apply.

Compensation, Benefits & Growth

· $17.00–$20.00 per hour, based on experience and demonstrated technical skills.

· Health insurance.

· Paid time off (PTO).

· Hands-on exposure to a range of business IT environments and technologies.

· A collaborative, team-oriented environment with opportunities to develop your skills and grow professionally.

Work Environment & Physical Requirements

· Full-time, on-site position based in Tallahassee, Florida.

· Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation.

· Occasional standing, pushing, climbing, kneeling, crawling, or working around IT equipment may be required.

· Ability to communicate effectively with clients and coworkers by phone, email, and in person.

· Occasional after-hours support may be required based on client needs and the company’s on-call schedule.

Ready to Join the PCS Team?

If you’re dependable, enjoy technology, take pride in solving problems, and want to grow your IT career while helping local businesses succeed, we’d like to hear from you.

Apply today to join Premiere Computer Solutions and help us deliver dependable technology and exceptional client service.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $17 - $20