What are the responsibilities and job description for the Reservation Agent position at Premiere #1 Limousine Service?
For 15 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you!
It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures.
DUTIES
- Phone Call Management
- Quick and Accurate Reservations Entry
- Providing Excellent Customer Service to all Clients
- Providing Dispatch Support
- Upselling Packages and VIP Services
- Trip Management and Administration
QUALIFICATIONS
- Knowledge of local area and routes strongly preferred
- Excellent attention to detail required
- Excellent customer service skills required
- 40 WPM typing skills required
- Education: High School Diploma or equivalent required
- Experience: 1-3 years related experience preferred
- Certification/Licensure: N/A
- Software/Hardware: An understanding of MS Office Applications