What are the responsibilities and job description for the Service Coordinator position at Premier Water Systems?
Looking for a positive, energetic, team player to join a fast paced, growing company. In a small business environment you have impact every day- and we want people who want to work, grow and thrive. Premier Water Systems is the best in the industry, offering water solutions you can trust. We’re Committed to Delivering Clean, Safe Water Across New England and Rhode Island. Kinetico Water Treatment Systems provides some of the most advanced water softeners, filtration systems, and drinking water solutions available. Designed for efficiency and cost-effectiveness, Kinetico systems are engineered to continuously improve your water quality by removing impurities.
Job Description: The Service Coordinator is responsible for organizing, scheduling, and supporting daily service operations to ensure smooth delivery of services to clients. This role serves as the central communication point between customers, service technicians, and management, ensuring jobs are completed efficiently, on time, and to a high standard of quality.
Key Responsibilities
1. Scheduling & Coordination
- Plan, schedule, and dispatch service jobs to technicians based on workload, location, and skill set.
- Monitor ongoing jobs and adjust schedules as needed for efficiency.
- Ensure technicians have the necessary materials, information, and instructions for each job.
2. Customer Service
- Act as the first point of contact for clients—handle service requests, inquiries, and follow-ups.
- Communicate job updates, completion status, and service reports to customers.
- Manage client expectations and resolve issues in a timely, professional manner.
3. Administrative Support
- Maintain service records, job logs, and technician reports.
- Prepare invoices or assist with billing and payment tracking.
- Order or track supplies, parts, and equipment as needed.
4. Communication & Reporting
- Liaise between management and field staff to ensure accurate job documentation and timely updates.
- Generate daily/weekly reports on job completion, technician productivity, and customer feedback.
- Support the development and improvement of service processes and systems.
Qualifications & Skills
- Previous experience in a service coordination, administrative, or scheduling role (preferred).
- Strong organizational and multitasking abilities.
- In-coming and Out-going Calls, Comfortable and proficient with high call volume
- Excellent communication and customer service skills.
- Proficient in scheduling software, QuickBooks, Google Docs, SERVICE TITAN.
- Ability to work independently in a fast-paced environment.
- Attention to detail and problem-solving mindset.