Front Desk Coordinator - TRAINING PROVIDED

Front Desk Coordinator - TRAINING PROVIDED

Premier Vision | Houston, TX | Full-Time
Starting at $19 /hour Team Bonus Opportunities

Premier Vision is looking for a polished, personable Front Desk Coordinator who thrives in a busy environment and knows how to deliver exceptional, 5-star service.

This isn’t a traditional receptionist role. We’re looking for someone who combines strong organization and composure with the warmth and service mindset you’d expect from high-end hospitality or luxury retail.

Optometry or medical experience is a plus, but not required. We can train you on our systems.

Position at a Glance

• Starting at $19 /hour based on experience team bonuses
• Full-time, 40 hours per week
• Monday–Friday: 8:00 AM–5:30 PM
• Saturday: 9:00 AM–2:30 PM
• Saturday availability required; receive a weekday off when scheduled Saturday
• Health, dental, vision, PTO, paid holidays and 401(k)

Who We’re Looking For

Great service experience can come from many industries. We welcome candidates from optometry, medical, dental, aesthetics/med spa, hospitality, luxury retail, and other high-service environments.

You may be a great fit if you:

• Have 2 years of front desk, patient-facing, or high-volume customer service experience
• Communicate exceptionally well in person, by phone, and in writing
• Genuinely enjoy helping people and creating a welcoming experience
• Stay calm, polished, and professional under pressure
• Are organized, detail-oriented, dependable, and comfortable multitasking
• Learn technology and new systems quickly
• Are receptive to coaching and enjoy working as part of a team

Bilingual English/Spanish is highly preferred. Optometry, medical office, and OfficeMate experience are a plus.

What the Job Is Really Like

Premier Vision is a busy optometric practice providing vision and medical eye care, glasses, and contact lenses.

At any given time, you may be welcoming a patient, answering a ringing phone, responding to a text, coordinating with the clinical team, and keeping an eye on the schedule.

You must be able to prioritize quickly without sacrificing accuracy, professionalism, or the patient experience.

Key Responsibilities

• Create a warm, professional first impression for every patient
• Manage check-in, check-out, scheduling, and payments
• Answer phones, texts, emails, and patient questions professionally
• Verify insurance eligibility and benefits
• Help maintain an organized and productive doctor schedule
• Coordinate patient records, contact lens orders, and referrals
• Work with doctors and teammates to keep patient flow running smoothly
• Maintain accuracy, HIPAA compliance, and patient confidentiality

Why Premier Vision?

Premier Vision is a family-owned optometry practice that has served Houston for over 18 years. We value exceptional patient care, outstanding customer service, professionalism, accountability, and kindness.

Our benefits include health and dental insurance, vision benefits for you and your family, PTO, paid holidays, 401(k), team bonuses, paid training, continuing education, career growth opportunities, and a complimentary pair of glasses every work anniversary.

Applicants must be available on Saturdays and during our busiest months, including August and December.

Apply

If you enjoy taking care of people, can confidently manage a busy environment, and take pride in delivering exceptional service, we’d like to meet you.

Please complete our online application:
https://www.premier-vision.net/join-our-team/

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have experience using scheduling software or electronic health record (EHR) systems? (Yes/No)
• Are you available to work Saturdays from 9:00 AM – 2:30 PM? (Yes/No)

Experience:

• Optical: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person