What are the responsibilities and job description for the Change & Adoption Lead position at Premier Truck Rental?
POSITION SUMMARY
The Change & Adoption Lead is responsible for driving successful adoption of enterprise initiatives by preparing, equipping, and supporting employees through organizational change. This role partners closely with IT, PMO, business leaders, and Learning & Development to ensure changes are understood, embraced, and sustained. The Change & Adoption Lead plays a critical role in maximizing return on investment (ROI) for transformation initiatives—including ERP, data, and process improvements—by increasing adoption, minimizing resistance, and accelerating time to value.
LOCATION
Onsite in Fort Wayne, IN
PTR is prioritizing candidates located in or willing to relocate to the Fort Wayne, IN market. However, exceptional remote candidates whose experience strongly aligns with the requirements of the role may be considered on a case-by-case basis.
COMPENSATION
This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.
RESPONSIBILITIES:
Change Strategy & Planning
- Develop and execute comprehensive change management strategies aligned with enterprise initiatives
- Conduct change impact assessments and stakeholder analysis
- Define success metrics (adoption, usage, readiness, and business outcomes)
- Align change plans with project timelines, PMO governance frameworks, and project delivery standards.
Stakeholder Engagement & Communication
- Identify and actively manage key stakeholders across business functions
- Develop and execute targeted communication plans to drive awareness and understanding
- Partner with leadership to reinforce messaging and promote change sponsorship
- Establish feedback loops to monitor sentiment and address resistance
Training & Enablement
- Partner with Learning & Development to design role-based training strategies
- Support development of training materials, job aids, and learning pathways
- Coordinate and execute end-user training plans (including train-the-trainer models)
- Ensure readiness for go-live and post-implementation support
Adoption & Readiness
- Develop adoption frameworks to measure and track user engagement
- Monitor and report on adoption metrics, readiness scores, and behavioral change
- Identify risks to adoption and implement mitigation strategies
- Lead business readiness activities including role mapping and process alignment
Business Integration & Change Network
- Establish and enable a network of business change champions / super users
- Partner with functional leaders to embed change within operational workflows
- Support alignment of "as-is" and "to-be" business processes and roles
Governance & Continuous Improvement
- Maintain documentation, playbooks, and repeatable change frameworks
- Capture lessons learned and continuously improve change practices
- Support benefits realization by linking adoption to business outcomes
REQUIREMENTS
MUST HAVE
- Bachelor's degree in business, Organizational Development, IT, or related field
- 5 years of experience in change management, organizational development, or transformation programs
- Experience supporting large-scale transformation initiatives (ERP, systems, or process change)
- Strong stakeholder management and communication skills across all organizational levels
- Experience developing and executing training and communication strategies
- Experience working within a PMO or enterprise transformation environment
- Familiarity with structured change management methodologies
- Experience with learning platforms, communications tools, or adoption analytics
- Strong analytical mindset with ability to measure and report on outcomes
- Strong problem-solving skills and an aptitude for identifying solutions to complex business problems.
- Excellent time-management and organizational skills, with the ability to manage multiple projects simultaneously.
- A proactive mindset, with a focus on continuous improvement and value-driven project outcomes.
- Ability to adapt quickly in a fast-paced, changing environment and respond to shifting priorities.
Employee Benefits
At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.
Wellness & Fitness
Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered.
Exclusive Employee Perks
Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:
- PTR Swag & Uniform/Boot Allowance
- On-site Micro-Markets stocked with snacks and essentials
- Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
- Additional partner and vendor discounts
Performance Incentives (Commissions, Bonuses & Profit Sharing)
At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.
Comprehensive Benefits — Starting Day One
✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
✔ 401(k) matching and long-term financial planning support
✔ Paid time off so you can recharge
✔ Life, accidental death, and disability coverage
✔ Ongoing learning and development opportunities
Training, Growth & Recognition
We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.
Culture & Connection — More Than Just a Job
At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.
Connect and engage through:
✔ PTR Field Days & Team Events
✔ The Extra Mile Recognition Program
✔ PTR Text Alerts & Open Communication
Employment Classification
Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.
Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.
Equal Opportunity Employer
Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law