Account Manager

Company overview

Premier Technologies, founded in 1998 and headquartered in Beloit, WI, provides managed IT services to small and medium-sized businesses across Southern Wisconsin and Northern Illinois. The company’s solutions include IT management, cybersecurity, cloud services, VoIP systems, and data backup/disaster recovery. With a 97% client satisfaction rate, we are committed to delivering secure, reliable, and innovative technology that helps businesses grow

Position Overview

Premier Technologies is looking for an energetic and experienced Account Manager to join our company. If you are innovative, customer focused, and a team player – this is the role for you.

Job Summary

The right candidate will become an essential member of the Premier team and will be responsible for managing client business, with retention and satisfaction being key. You are responsible for being the point of contact for the client, and ensuring company policy and procedures are followed and maintained throughout the client’s journey with Premier.

Responsibilities

· Communication both written and verbal both with the accounts you manage and with the internal team at Premier across various departments.

· Upselling and Cross Selling and understanding the clients’ needs and being proactive to make suggestions based on support needed.

· Whitespace analysis on what is needed.

· Monthly touchpoints and quarterly reviews.

· Client Retention à building the relationship and keeping them happy.

· Maintain a deep understanding of each client’s business needs, and IT environment so you can make the necessary recommendations and help with their IT roadmap.

· Collaboration with the needed departments to make sure the plan in place for the client is working and adjusting for their future needs.

· Quotations being completed both accurately and timely for the accounts that you manage.

· Tracking of all activity in CRM and other sales tools you will be using.

· Ensuring orders are completed in a timely manner and making sure all pricing and margins are accurate.

· Delivering quotes and proposals, accepting orders, and ensuring everything is correct: white glove treatment.

· Working with vendors, deal registration, price adjustments.

· Process and track orders.

· Internal reporting on client orders.

· Proactively manage any vendor or client order issues.

· Customer Satisfaction and making sure that we are partnering with the accounts that you manage to provide them with what is needed for projects, operations, and administration.

· Responding quickly to requests via phone, email, chats, texts, social media both with internal team at Premier and client.

Qualifications:

· 2-4 years’ experience as an Account Manager with proven results.

· Bachelor’s degree or equivalent work experience.

· Customer Service experience

· Ability to build long-standing professional relationships with clients to create a mutually beneficial environment.

· Knowledgeable in upselling, cross-selling and other sales strategies.

· Proven success handling multiple customer accounts.

Soft Skills:

· Sound judgment and patience.

· Strong persuasive skills and techniques.

· Excellent negotiation skills.

· Problem-solving and troubleshooting skills.

· Analytical approach to situations.

Role Type: Hybrid – In office to start then 2 days WFM

Location: 625 E. Grand Ave. Beloit, WI 53511

Salary: 48k Base plus commission OTE 70-80k

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• This position requires a background check as part of the hiring process. Are you willing to undergo a background check?

Experience:

• Account management: 4 years (Required)
• B2B sales: 3 years (Required)

Ability to Commute:

• Beloit, WI 53511 (Required)

Work Location: In person

Salary : $48,000