What are the responsibilities and job description for the Customer Experience & Sales Specialist (Inbound, Outbound & Sales Support) - BONUS POTENTIAL! position at Premier Systems?
At Premier Systems, we believe the first interaction with a customer sets the tone for everything that follows.
We are looking for someone who loves talking to people, thrives in a fast-paced environment, and takes pride in turning conversations into booked jobs and loyal customers. This role is focused on driving revenue through inbound calls, outbound follow-up, and supporting the sales process to ensure every opportunity is captured and closed.
As our Customer Experience & Sales Specialist (Inbound, Outbound & Sales Support), you’ll work alongside our CSR/Dispatch team and Sales team to help keep the schedule full, the pipeline moving, and the customer experience exceptional.
This is one of the most important roles in our company.
You are the bridge between our customers, our sales team, and our technicians—and you directly impact our growth, reputation, and success. If you’re someone who loves helping people, thrives on results, and wants to be part of a team that’s building something great—we want to meet you.
What’s in It for You?
Pay: $26–$32 per hour Performance Bonuses!
Bonuses: This role includes performance-based bonuses tied to booking, follow-up, and sales results.
Work-Life Balance: Five 8-hour days (Monday-Friday) 8am to 4pm with a 1/2 hour paid lunch
Career Growth: Opportunity to cross-train in customer service, sales, and operations
Stability & Team Support: Work in a growing company with a solid team
Why You’ll Love It Here
We value organization and efficiency—you’ll play a crucial role in keeping operations smooth.
We prioritize customer satisfaction—you’ll be the key to ensuring seamless communication.
We invest in our people—if you want to grow your skills in dispatching, sales, and service management, this is the place to be.
What You’ll Own
Inbound Sales & Customer Experience
Answer inbound calls and guide customers to the right solution
Convert inquiries into scheduled appointments
Create a professional, confident, and welcoming first impression
Ensure every customer feels heard, understood, and taken care of
Outbound Follow-Up & Opportunity Creation
Follow up on unscheduled estimates and open opportunities
Reconnect with past customers to generate additional work
Rehash previous jobs that did not close
Proactively help fill the schedule with high-value, revenue-producing work
This role does not wait for opportunities—you help create them
Sales Support & Pipeline Management
Support the sales team by following up on estimates and active opportunities
Ensure estimates are sent, received, and clearly understood by customers
Track open opportunities and help drive them to close
Coordinate communication between customers and sales staff to prevent delays
Help ensure no opportunity falls through the cracks
Schedule Support & Coordination
Work closely with CSR/Dispatch to help keep the schedule full and efficient
Prioritize high-value and urgent opportunities
Communicate clearly with customers regarding scheduling expectations
What Success Looks Like
High booking rates on inbound calls
Consistent outbound activity and conversions
Strong follow-up leading to closed jobs
A full and optimized schedule
Positive customer feedback and experience
What Makes You a Great Fit
You love talking to people and building connection quickly
You are naturally confident and persuasive without being pushy
You bring energy, urgency, and positivity to your work
You enjoy winning and hitting goals
You take initiative—you don’t wait to be told what to do
You are organized and can manage multiple opportunities at once
You take pride in helping customers and driving results
Skills & Experience
Strong phone presence and communication skills
Ability to guide conversations and build trust quickly
Strong organizational and follow-up skills
Customer service or sales experience preferred
HVAC experience is a bonus, but not required
Our Culture
At Premier Systems, we live by our core values:
CARE – About people, quality, and doing great work
EASY – Be easy to work with
RIGHT – Do it right, own it, fix it
GROW – Always improve
We are building a team that raises the bar—for our customers, our community, and each other.
Hiring Expectations: Apply today, complete a quick video screening interview, and get ready for an interview with our team to discuss your goals and experience.
Must-Have:
High school diploma or equivalent
2 years of sales/customer service experience in an office setting
Strong phone presence and communication skills
Ability to guide conversations and build trust quickly
Strong organizational and follow-up skills
Customer service or sales experience preferred
Experience managing a multi-line phone system
Proficiency in Microsoft Office and Google Suite
Valid MT Driver’s License & clean driving record
Minimum typing speed of 40 WPM
Preferred:
Experience in ServiceTitan and Google Suite
Dispatching experience
HVAC industry experience is a bonus, but not required
Physical Demands & Work Conditions:
Ability to lift up to 25 lbs
Frequent sitting, standing, and use of hands for computer tasks
Occasional on-call duty for extreme weather situations
Premier Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
Salary : $26 - $32