What are the responsibilities and job description for the IT Analyst position at Premier Systems, Inc.?
Description:Our client, an Am Law 50 firm, is seeking an IT Analyst to provide high-quality technology support and ensure seamless daily IT operations across the firm. This first-level support role is responsible for assisting end users, managing meeting and event technology, maintaining hardware and software standards, and contributing to firmwide IT projects and process improvements. The IT Analyst plays a key role in delivering exceptional customer service and advancing the firm's overall operational effectiveness.Key ResponsibilitiesServe as a primary technical resource, delivering timely, high-quality support for software, hardware, and general IT issuesPromote and assist with adoption of new technologies across the firmFacilitate and support meeting technology, including video conferencing, presentations, client meetings, and special eventsCoordinate with firmwide departments to ensure accurate scheduling and smooth execution of meetings and eventsRespond to first-level support calls and emails; provide on-site support for local office usersInstall and maintain computer software in alignment with firm standards and IT proceduresEscalate and resolve hardware and software issues by collaborating with IT teamsEnsure operational availability of office computers, printers, and related equipmentMaintain asset management systems and ensure accurate tracking of firm equipmentUse the firm’s call tracking system to create, update, escalate, and close service ticketsDemonstrate full ownership of support requests, acting as liaison between users and IT groups until resolutionParticipate in IT initiatives, deployments, and projects; support training and user adoption of new toolsSupport mobile device technologies and remote access tools (VPN, Citrix), promoting best practicesAssist in communicating planned maintenance and unplanned outages; coordinate with Network Operations, Telecom, and other IT teamsUphold data security policies and information security guidelinesWork beyond standard hours when needed; occasional travel requiredMaintain a strong work ethic, punctuality, reliability, and self-motivationRequired ProficienciesAdvanced proficiency with Microsoft Operating Systems, Microsoft Office Suite, MS Teams, and ServiceNowExpertise in remote access technologies (Citrix, VPN) and mobile platforms (iOS, iPadOS)Strong knowledge of networking technologies, cabling, communication devices, and intranet/extranet systemsAdvanced proficiency with Document Management Systems (e.g., iManage/Work 10)Strong understanding of customer service best practicesProficiency in data security tools, applications, and standardsStrong project management skillsQualificationsAssociate or Bachelor’s degree preferred, or equivalent work experience3 years of experience providing direct customer support in software, hardware, and networking3 years of LAN, WAN, and network system support3 years of experience installing, configuring, and maintaining PC operating systems and devicesPrior professional services or law firm experienceSkills and Certifications [note: bold skills and certification are required]Advanced proficiency - Microsoft Operating Systems, Microsoft Office Suite, MS Teams, & ServiceNowExpertise in remote access technologies (Citrix, VPN) and mobile platforms (iOS, iPadOS)Strong knowledge of networking technologies, cabling, comm. devices, & intranet/extranet systemsAdvanced proficiency with Document Management Systems (e.g., iManage/Work 10)Proficiency in data security tools, applications, and standards3 years of experience providing direct customer support in software, hardware, and networking3 years of LAN, WAN, and network system support3 years of experience installing, configuring, and maintaining PC operating systems and devicesPrior professional services or law firm experience requiredRequirements:
Salary : $80,000 - $100,000