What are the responsibilities and job description for the ASSISTANT GENERAL MANAGER position at Premier Resorts Management Inc?
This is an exciting opportunity for a person looking to join a great team at the newly renovated 106-room Holiday Inn Columbia Northeast/Ft. Jackson in beautiful Columbia, South Carolina.
We are looking for an energetic self-starter that will be responsible for hotel operations at the hotel. This person's main responsibility will be leading the Front Office team to delivering exemplary guest service to all our guests and visitors, but also to assist in Administration, Housekeeping, Maintenance and Food & Beverage when the need arises.
This person works hand in hand with the General Manager of the hotel, and represents the General Manager during his/her absence.
Organizational Scope: Position is responsible for the short-term planning and day-to-day operations of the hotel. This position also functions as a member of the management team and assists the General Manager with administrative tasks, such as daily revenue reconciliation, payables, receivables and month-end inventory.
ESSENTIAL FUNCTIONS:
- Implement company programs and manage the operations of the Hotel, with a focus on Front Office Operations.
- Resolve guest issues, anticipate potential problems by reviewing and monitoring schedules, operational issues, business flow and associate performance to ensure high levels of guest satisfaction.
- Manage the Human Resources in order to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel and conduct performance reviews, resolve problems and provide open communication vehicles.
- Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
NON-ESSENTIAL FUNCTIONS:
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Maintain good working relationships and open lines of communication with all other departments.
Knowledge and Skills:
Experience: Two to three full years of employment in a related position.
Skills and Abilities:
- Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel. IHG experience preferred.
- Requires people management skills.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to communicate in English. Second language desirable.
- Ability to handle cash and credit transactions.
- Ability to enforce all company rules and regulations.
No. of employees supervised: Supervise up to 20 employees.
Travel required: Minimal. May be required to attend supplemental Management training classes.
Hours Required: Full-time position, days and hours subject to business levels.