Residential Move Sales Support

Residential Move Sales Support – Sales Support & Customer Service

Premier Relocations, LLC | Novi, MI
Full-Time | Monday–Friday | Hourly

About Premier Relocations

Premier Relocations is a full-service moving and storage company serving residential and commercial customers throughout Michigan and across the country. As one of the largest Mayflower Transit agents in the United States, we provide local, interstate, and long-distance moving, commercial relocation, logistics, trade show services, and secure warehouse storage.

We are looking for a personable, organized, and customer-focused Residential Moving Sales Coordinator to join our household moving team.

About the Role

As a Residential Move Sales Support, you will often be the first person a prospective customer speaks with when planning their move.

This is a customer service / sales support position focused on responding to inbound leads, learning about each customer's move, answering questions, providing initial pricing and service information, qualifying opportunities, and scheduling on-site or virtual moving surveys.

You'll build relationships with prospective customers while helping qualified opportunities move to our sales and estimating team.

This position is a strong fit for someone who enjoys talking with people, asking the right questions, solving problems, and working in a customer service and sales environment.

What You'll Do

• Respond promptly to inbound phone calls, online leads, emails, and other customer inquiries.
• Speak with prospective customers about their upcoming household moves and service needs.
• Gather important move details, including origin and destination, moving dates, home size, service requirements, and special circumstances.
• Explain Premier Relocations' moving and storage services and help customers understand the moving process.
• Provide preliminary pricing information and set clear expectations regarding the formal estimating process.
• Qualify prospective customers and identify appropriate next steps based on their moving needs.
• Schedule in-home and virtual surveys with the sales and estimating team.
• Follow up with prospective customers by phone, email, and other approved communication methods.
• Build rapport, answer questions, address concerns, and help customers feel confident about moving forward with Premier.
• Maintain accurate and detailed customer and lead information in our CRM.
• Communicate important customer information to the sales and estimating team before scheduled appointments.
• Coordinate with sales, operations, and other departments to ensure customer needs and service availability align.
• Consistently provide professional, knowledgeable, and positive customer experiences.
• Help support household sales growth through responsive lead management, effective qualification, and consistent follow-up.

What We're Looking For

Required:

• Strong customer service and verbal communication skills.
• Comfortable speaking with customers by phone throughout the workday.
• Ability to build rapport and establish trust quickly.
• Confidence asking questions and guiding customer conversations.
• Strong organization and follow-through.
• Ability to manage multiple customers, leads, and priorities simultaneously.
• Professional written communication skills with strong spelling and grammar.
• Strong attention to detail and accuracy.
• Typing speed of at least 35 WPM with accuracy.
• Comfortable learning new systems, processes, and information about the moving and storage industry.

Preferred:

• Previous customer service, inside sales, call center, appointment-setting, or lead-qualification experience.
• Experience in moving, storage, logistics, home services, or a related industry.
• Experience using CRM software.
• Working knowledge of Microsoft Outlook, Word, and Excel.

Schedule & Location

• Full-time, Monday through Friday.
• Availability to work between the hours of 8:00 a.m. and 5:00 p.m.
• Limited overtime may occasionally be required.
• This is an in-office, on-site position at our Novi MI location.

What Success Looks Like

Successful team members are responsive to new customer inquiries, ask effective questions, maintain accurate customer information, consistently follow up with prospective customers, schedule qualified survey appointments, and provide an excellent first impression of Premier Relocations.

Compensation & Benefits

• Salary starting at $52k annually
• Weekly pay.
• Medical/Dental/Vision benefits.
• 401(k) with company match.
• Paid Time Off / Holiday Pay
• FSA, Aflac, Life Insurance, Short/Long Term Disability

Join Premier Relocations

Moving can be stressful, and the first conversation a customer has with their moving company can make a significant difference.

If you're personable, organized, comfortable on the phone, and enjoy helping customers while contributing to a sales-focused team, we'd like to hear from you.

Apply today to join Premier Relocations.

Premier Relocations is a full-service moving and storage company serving residential and commercial customers throughout Michigan and across the country. As one of the largest Mayflower Transit agents in the United States, we provide local, interstate, and long-distance moving, commercial relocation, logistics, trade show services, and secure warehouse storage.