Medical office Front Desk coordinator

We are an ever expanding team of professionals. Our expertise is in Pulmonary Critical Care and Sleep medicine. We take pride in being at the forefront of interventional Pulmonary medicine . Our patient population is vast and we see patients for asthma, COPD, allergic rhinitis, Pulmonary fibrosis, Pulmonary hypertension, ILD, Chronic cough , Alph 1 AT deficiency, Restrictive lung disease, Bronchiectasis, Recurrent pneumonia, Asbestosis, Neuromuscular disorders leading to poor airway clearance, Sleep apnea and all other spectrum of Pulmonary and Sleep disorders

Job Title: Medical Office Front Desk Receptionist

Position Summary:

Key Responsibilities:

• Patient Interaction & Communication
  • Greet patients warmly and professionally upon arrival.
  • Answer multi-line phones, direct calls, and take messages accurately.
  • Provide excellent customer service and maintain a welcoming environment.
• Scheduling & Coordination
  • Schedule appointments for consultations, follow-ups, and procedures.
  • Confirm appointments and manage cancellations or rescheduling.
  • Coordinate with clinical staff to ensure timely patient flow.
• Insurance & Financial Duties
  • Verify insurance eligibility and benefits prior to appointments.
  • Collect co-pays, deductibles, and outstanding balances.
  • Accurately post payments and provide receipts.
• Medical Orders & Equipment Coordination
  • Send and track orders for medical equipment (e.g., oxygen, CPAP, BiPAP).
  • Follow up with DME (Durable Medical Equipment) companies to ensure timely fulfillment.
  • Communicate with patients regarding order status and delivery.
• Team Collaboration
  • Act as a liaison between front office, clinical staff, and external vendors.
  • Lead by example and support team members to ensure office efficiency.
  • Participate in team meetings and contribute to process improvements.

Qualifications:

• High school diploma or equivalent; additional medical office training is a plus.
• 1–2 years of experience in a medical office or similar healthcare setting.
• Knowledge of insurance verification, co-pay collection, and medical terminology.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Traits:

• Pleasant and professional demeanor
• Strong multitasking and problem-solving abilities
• Dependable, punctual, and adaptable
• Bilingual (English/Spanish) is a plus